diff --git a/app/Console/Commands/DispatchDueAdminMailBatches.php b/app/Console/Commands/DispatchDueAdminMailBatches.php
new file mode 100644
index 0000000..c4fba27
--- /dev/null
+++ b/app/Console/Commands/DispatchDueAdminMailBatches.php
@@ -0,0 +1,18 @@
+<?php
+namespace App\Console\Commands;
+
+use App\Services\Admin\Mail\AdminMailService;
+use Illuminate\Console\Command;
+
+final class DispatchDueAdminMailBatches extends Command
+{
+    protected $signature = 'admin-mail:dispatch-due {--limit=20}';
+    protected $description = 'Dispatch due scheduled admin mail batches';
+
+    public function handle(AdminMailService $svc): int
+    {
+        $n = $svc->dispatchDueScheduledBatches((int)$this->option('limit'));
+        $this->info("dispatched={$n}");
+        return 0;
+    }
+}
diff --git a/app/Http/Controllers/Admin/Notice/AdminNoticeController.php b/app/Http/Controllers/Admin/Notice/AdminNoticeController.php
new file mode 100644
index 0000000..3c04afd
--- /dev/null
+++ b/app/Http/Controllers/Admin/Notice/AdminNoticeController.php
@@ -0,0 +1,118 @@
+<?php
+
+namespace App\Http\Controllers\Admin\Notice;
+
+use App\Http\Controllers\Controller;
+use App\Services\Admin\Notice\AdminNoticeService;
+use Illuminate\Http\Request;
+use Illuminate\Support\Facades\Storage;
+use Symfony\Component\HttpFoundation\StreamedResponse;
+
+final class AdminNoticeController extends Controller
+{
+    public function __construct(
+        private readonly AdminNoticeService $service,
+    ) {}
+
+    public function index(Request $request)
+    {
+        $filters = $request->validate([
+            'field' => ['nullable', 'string', 'in:subject,content'],
+            'q'     => ['nullable', 'string', 'max:200'],
+        ]);
+
+        $templates = $this->service->paginate($filters, 15);
+
+        return view('admin.notice.index', [
+            'templates' => $templates,   // ✅ blade 호환
+            'filters'   => $filters,
+        ]);
+    }
+
+    public function create()
+    {
+        return view('admin.notice.create');
+    }
+
+    public function store(Request $request)
+    {
+        $data = $request->validate([
+            'subject'    => ['required','string','max:80'],
+            'content'    => ['required','string'],
+            'first_sign' => ['nullable'], // checkbox
+
+            'link_01' => ['nullable','string','max:200'],
+            'link_02' => ['nullable','string','max:200'],
+
+            'file_01' => ['nullable','file','mimes:gif,jpg,jpeg,png,hwp,doc,docx,pdf,ppt,pptx,xls,xlsx,zip','max:102400'],
+            'file_02' => ['nullable','file','mimes:gif,jpg,jpeg,png,hwp,doc,docx,pdf,ppt,pptx,xls,xlsx,zip','max:102400'],
+        ]);
+
+        $adminId = (int) auth('admin')->id();
+
+        $id = $this->service->create(
+            $data,
+            $request->file('file_01'),
+            $request->file('file_02'),
+            $adminId
+        );
+
+        return redirect()
+            ->route('admin.notice.edit', ['id' => $id])
+            ->with('ok', '공지사항이 등록되었습니다.');
+    }
+
+    public function edit(int $id, Request $request)
+    {
+        $row = $this->service->get($id);
+
+        return view('admin.notice.edit', [
+            'row' => $row,
+            'filters' => $request->query(), // 필요하면 화면에서 "목록" 링크에 그대로 붙여주기용
+        ]);
+    }
+
+    public function update(int $id, Request $request)
+    {
+        $data = $request->validate([
+            'subject'    => ['required','string','max:80'],
+            'content'    => ['required','string'],
+            'first_sign' => ['nullable'], // checkbox
+            'hiding'     => ['nullable'], // checkbox
+
+            'link_01' => ['nullable','string','max:200'],
+            'link_02' => ['nullable','string','max:200'],
+
+            'file_01' => ['nullable','file','mimes:gif,jpg,jpeg,png,hwp,doc,docx,pdf,ppt,pptx,xls,xlsx,zip','max:102400'],
+            'file_02' => ['nullable','file','mimes:gif,jpg,jpeg,png,hwp,doc,docx,pdf,ppt,pptx,xls,xlsx,zip','max:102400'],
+        ]);
+
+        $this->service->update(
+            $id,
+            $data,
+            $request->file('file_01'),
+            $request->file('file_02'),
+        );
+
+        return redirect()
+            ->route('admin.notice.edit', ['id' => $id] + $request->query()) // ✅ 쿼리 유지
+            ->with('ok', '공지사항이 저장되었습니다.');
+    }
+
+    public function destroy(int $id, Request $request)
+    {
+        $this->service->delete($id);
+
+        return redirect()
+            ->route('admin.notice.index', $request->query()) // ✅ 쿼리 유지
+            ->with('ok', '공지사항이 삭제되었습니다.');
+    }
+
+    public function download(int $id, int $slot): StreamedResponse
+    {
+        $r = $this->service->download($id, $slot);
+        abort_unless($r['ok'], 404);
+
+        return Storage::disk('public')->download($r['path'], $r['name']);
+    }
+}
diff --git a/app/Http/Controllers/Admin/Qna/AdminQnaController.php b/app/Http/Controllers/Admin/Qna/AdminQnaController.php
new file mode 100644
index 0000000..7c488ca
--- /dev/null
+++ b/app/Http/Controllers/Admin/Qna/AdminQnaController.php
@@ -0,0 +1,171 @@
+<?php
+
+namespace App\Http\Controllers\Admin\Qna;
+
+use App\Http\Controllers\Controller;
+use App\Services\Admin\Qna\AdminQnaService;
+use Illuminate\Http\Request;
+
+final class AdminQnaController extends Controller
+{
+    public function __construct(
+        private readonly AdminQnaService $service
+    ) {}
+
+    public function index(Request $request)
+    {
+        $filters = $request->only([
+            'year','enquiry_code','state','q','q_type','date_from','date_to','my_work',
+        ]);
+
+        $adminId = (int)auth('admin')->id();
+
+        $data = $this->service->paginate($filters, 20, $adminId);
+
+        return view('admin.qna.index', [
+            'rows' => $data['rows'],
+            'year' => $data['year'],
+            'filters' => $filters,
+            'enquiryCodes' => $data['enquiryCodes'],
+            'stateLabels' => $data['stateLabels'],
+            'categories' => $data['categories'],
+            'categoriesMap' => $data['categoriesMap'],
+        ]);
+    }
+
+    public function show(int $seq, Request $request)
+    {
+        $year = (int)$request->query('year', date('Y'));
+        if ($year <= 2000) $year = (int)date('Y');
+
+        $adminId = (int)auth('admin')->id();
+
+        $data = $this->service->detail($seq, $year, $adminId);
+
+        return view('admin.qna.show', [
+            'row' => $data['row'],
+            'year' => $year,
+            'member' => $data['member'],
+            'orders' => $data['orders'],
+            'stateLabels' => $data['stateLabels'],
+            'enquiryCodes' => $data['enquiryCodes'],
+            'deferCodes' => $data['deferCodes'],
+            'stateLog' => $data['stateLog'],
+            'memoLog' => $data['memoLog'],
+            'admins' => $data['admins'],
+            'actions' => $data['actions'],
+            'categories' => $data['categories'],
+            'categoriesMap' => $data['categoriesMap'],
+        ]);
+    }
+
+    public function assignToMe(int $seq, Request $request)
+    {
+        $year = (int)$request->query('year', date('Y'));
+        $adminId = (int)auth('admin')->id();
+
+        $this->service->assignToMe($seq, $year, $adminId);
+
+        return redirect()
+            ->route('admin.qna.show', ['seq'=>$seq, 'year'=>$year] + $request->query())
+            ->with('ok', '내 업무로 배정했습니다.');
+    }
+
+    public function startWork(int $seq, Request $request)
+    {
+        $year = (int)$request->query('year', date('Y'));
+        $adminId = (int)auth('admin')->id();
+
+        $this->service->startWork($seq, $year, $adminId);
+
+        return redirect()
+            ->route('admin.qna.show', ['seq'=>$seq, 'year'=>$year] + $request->query())
+            ->with('ok', '업무를 시작했습니다.');
+    }
+
+    public function returnWork(int $seq, Request $request)
+    {
+        $year = (int)$request->query('year', date('Y'));
+        $adminId = (int)auth('admin')->id();
+
+        $this->service->returnWork($seq, $year, $adminId);
+
+        return redirect()
+            ->route('admin.qna.show', ['seq'=>$seq, 'year'=>$year] + $request->query())
+            ->with('ok', '업무를 반납했습니다.');
+    }
+
+    public function postponeWork(int $seq, Request $request)
+    {
+        $year = (int)$request->query('year', date('Y'));
+        $adminId = (int)auth('admin')->id();
+
+        $validated = $request->validate([
+            'defer_code' => ['nullable','string','max:2'],
+            'defer_comment' => ['required','string','max:2000'],
+        ]);
+
+        $this->service->postponeWork(
+            $seq,
+            $year,
+            $adminId,
+            (string)($validated['defer_code'] ?? ''),
+            (string)$validated['defer_comment']
+        );
+
+        return redirect()
+            ->route('admin.qna.show', ['seq'=>$seq, 'year'=>$year] + $request->query())
+            ->with('ok', '업무를 보류했습니다.');
+    }
+
+    public function saveAnswer(int $seq, Request $request)
+    {
+        $year = (int)$request->query('year', date('Y'));
+        $adminId = (int)auth('admin')->id();
+
+        $validated = $request->validate([
+            'answer_content' => ['required','string','max:20000'],
+            'answer_sms' => ['required','string','max:500'],
+        ]);
+
+        $this->service->saveAnswer(
+            $seq,
+            $year,
+            $adminId,
+            (string)$validated['answer_content'],
+            (string)$validated['answer_sms'],
+        );
+
+        return redirect()
+            ->route('admin.qna.show', ['seq'=>$seq, 'year'=>$year] + $request->query())
+            ->with('ok', '답변을 저장했습니다.');
+    }
+
+    public function completeWork(int $seq, Request $request)
+    {
+        $year = (int)$request->query('year', date('Y'));
+        $adminId = (int)auth('admin')->id();
+
+        $this->service->completeWork($seq, $year, $adminId);
+
+        return redirect()
+            ->route('admin.qna.show', ['seq'=>$seq, 'year'=>$year] + $request->query())
+            ->with('ok', '업무를 완료 처리했습니다. (요청 방식에 따라 발송)');
+    }
+
+    public function addMemo(int $seq, Request $request)
+    {
+        $year = (int)$request->query('year', date('Y'));
+        $adminId = (int)auth('admin')->id();
+
+        $validated = $request->validate([
+            'memo' => ['required','string','max:2000'],
+        ]);
+
+        $this->service->addMemo($seq, $year, $adminId, (string)$validated['memo']);
+
+        return redirect()
+            ->route('admin.qna.show', ['seq'=>$seq, 'year'=>$year] + $request->query())
+            ->with('ok', '메모를 추가했습니다.');
+    }
+}
diff --git a/app/Http/Controllers/Web/Cs/NoticeController.php b/app/Http/Controllers/Web/Cs/NoticeController.php
index 0ab085c..669111f 100644
--- a/app/Http/Controllers/Web/Cs/NoticeController.php
+++ b/app/Http/Controllers/Web/Cs/NoticeController.php
@@ -3,90 +3,45 @@
 namespace App\Http\Controllers\Web\Cs;
 
 use App\Http\Controllers\Controller;
-use App\Models\GcBoard;
+use App\Services\CsNoticeService;
 use Illuminate\Http\Request;
+use Illuminate\Support\Facades\Storage;
+use Symfony\Component\HttpFoundation\StreamedResponse;
 
-class NoticeController extends Controller
+final class NoticeController extends Controller
 {
+    public function __construct(
+        private readonly CsNoticeService $service,
+    ) {}
+
     public function index(Request $request)
     {
-        $q = trim((string)$request->query('q', ''));
+        $data = $request->validate([
+            'q' => ['nullable', 'string', 'max:200'],
+        ]);
 
-        $notices = GcBoard::query()
-            ->visibleNotice()
-            ->when($q !== '', function ($query) use ($q) {
-                $query->where(function ($w) use ($q) {
-                    $w->where('subject', 'like', "%{$q}%")
-                        ->orWhere('content', 'like', "%{$q}%");
-                });
-            })
-            ->noticeOrder()
-            ->paginate(15)
-            ->withQueryString();
+        $q = trim((string)($data['q'] ?? ''));
+
+        $notices = $this->service->paginate($q, 15);
 
         return view('web.cs.notice.index', [
             'notices' => $notices,
-            'q' => $q,
+            'q'       => $q,
         ]);
     }
 
     public function show(Request $request, int $seq)
     {
-        $notice = GcBoard::query()
-            ->visibleNotice()
-            ->where('seq', $seq)
-            ->firstOrFail();
+        $res = $this->service->detail($seq, $request->session());
 
-        // 조회수 (세션 기준 중복 방지)
-        $hitKey = "cs_notice_hit_{$seq}";
-        if (!$request->session()->has($hitKey)) {
-            GcBoard::where('seq', $seq)->increment('hit');
-            $request->session()->put($hitKey, 1);
-            $notice->hit = (int)$notice->hit + 1;
-        }
-
-        // base
-        $base = GcBoard::query()->visibleNotice();
-
-        /**
-         * 전제: noticeOrder()가 "최신/우선 노출이 위" 정렬이라고 가정
-         * 예) first_sign DESC, seq DESC (또는 regdate DESC 포함)
-         *
-         * - prev: 리스트에서 '아래' 글(더 오래된/더 낮은 우선순위) => 정렬상 "뒤"
-         * - next: 리스트에서 '위' 글(더 최신/더 높은 우선순위)  => 정렬상 "앞"
-         */
-
-        // ✅ prev (뒤쪽: first_sign 더 낮거나, 같으면 seq 더 낮은 것)
-        $prev = (clone $base)
-            ->where(function ($w) use ($notice) {
-                $w->where('first_sign', '<', $notice->first_sign)
-                    ->orWhere(function ($w2) use ($notice) {
-                        $w2->where('first_sign', '=', $notice->first_sign)
-                            ->where('seq', '<', $notice->seq);
-                    });
-            })
-            ->noticeOrder()   // DESC 정렬 그대로 (뒤쪽 중에서 가장 가까운 1개)
-            ->first();
-
-        // ✅ next (앞쪽: first_sign 더 높거나, 같으면 seq 더 높은 것)
-        // "가장 가까운 앞"을 얻기 위해 정렬을 ASC로 뒤집어서 first()로 뽑는다.
-        $next = (clone $base)
-            ->where(function ($w) use ($notice) {
-                $w->where('first_sign', '>', $notice->first_sign)
-                    ->orWhere(function ($w2) use ($notice) {
-                        $w2->where('first_sign', '=', $notice->first_sign)
-                            ->where('seq', '>', $notice->seq);
-                    });
-            })
-            ->orderBy('first_sign', 'asc')
-            ->orderBy('seq', 'asc')
-            ->first();
-
-        return view('web.cs.notice.show', [
-            'notice' => $notice,
-            'prev'   => $prev,
-            'next'   => $next,
-        ]);
+        return view('web.cs.notice.show', $res);
     }
 
+    public function download(int $seq, int $slot): StreamedResponse
+    {
+        $r = $this->service->download($seq, $slot);
+        abort_unless($r['ok'], 404);
+
+        return Storage::disk('public')->download($r['path'], $r['name']);
+    }
 }
diff --git a/app/Http/Middleware/NoStore.php b/app/Http/Middleware/NoStore.php
index c9c256e..19f49f2 100644
--- a/app/Http/Middleware/NoStore.php
+++ b/app/Http/Middleware/NoStore.php
@@ -1,16 +1,20 @@
 <?php
+
 namespace App\Http\Middleware;
 
 use Closure;
-use Illuminate\Http\Request;
 
-class NoStore
+final class NoStore
 {
-    public function handle(Request $request, Closure $next)
+    public function handle($request, Closure $next)
     {
-        $res = $next($request);
-        return $res->header('Cache-Control', 'no-store, no-cache, must-revalidate, max-age=0')
-            ->header('Pragma', 'no-cache')
-            ->header('Expires', '0');
+        $response = $next($request);
+
+        // Symfony Response 계열은 headers bag 사용
+        $response->headers->set('Cache-Control', 'no-store, no-cache, must-revalidate, max-age=0');
+        $response->headers->set('Pragma', 'no-cache');
+        $response->headers->set('Expires', '0');
+
+        return $response;
     }
 }
diff --git a/app/Jobs/SendAdminQnaCreatedMailJob.php b/app/Jobs/SendAdminQnaCreatedMailJob.php
index 29c99f7..4a15ff6 100644
--- a/app/Jobs/SendAdminQnaCreatedMailJob.php
+++ b/app/Jobs/SendAdminQnaCreatedMailJob.php
@@ -27,7 +27,8 @@ class SendAdminQnaCreatedMailJob implements ShouldQueue
     public function handle(MailService $mail): void
     {
         //관리자 이메일
-        $adminEmails = ['sungro815@syye.net', 'rudals1540@plusmaker.co.kr'];
+        //$adminEmails = ['sungro815@syye.net', 'rudals1540@plusmaker.co.kr'];
+        $adminEmails = ['sungro815@syye.net'];
         foreach ($adminEmails as $to) {
             try {
                 $mail->sendTemplate(
diff --git a/app/Jobs/SendUserQnaAnsweredMailJob.php b/app/Jobs/SendUserQnaAnsweredMailJob.php
new file mode 100644
index 0000000..1ea8672
--- /dev/null
+++ b/app/Jobs/SendUserQnaAnsweredMailJob.php
@@ -0,0 +1,62 @@
+<?php
+
+namespace App\Jobs;
+
+use App\Services\MailService;
+use Illuminate\Bus\Queueable;
+use Illuminate\Contracts\Queue\ShouldQueue;
+use Illuminate\Foundation\Bus\Dispatchable;
+use Illuminate\Queue\InteractsWithQueue;
+use Illuminate\Queue\SerializesModels;
+use Illuminate\Support\Facades\Log;
+
+class SendUserQnaAnsweredMailJob implements ShouldQueue
+{
+    use Dispatchable, InteractsWithQueue, Queueable, SerializesModels;
+
+    public int $tries = 3;
+    public int $timeout = 30;
+
+    public function __construct(
+        public string $toEmail,
+        public int $memNo,
+        public int $qnaId,
+        public array $data = []
+    ) {}
+
+    public function handle(MailService $mail): void
+    {
+        $to = trim($this->toEmail);
+        if ($to === '') return;
+
+        try {
+            $mail->sendTemplate(
+                $to,
+                '[PIN FOR YOU] 1:1 문의 답변 안내',
+                'mail.admin.qna_adminreturn',
+                [
+                    'mem_no' => $this->memNo,
+                    'qna_id' => $this->qnaId,
+                    'year' => $this->data['year'] ?? null,
+                    'enquiry_code' => $this->data['enquiry_code'] ?? '',
+                    'enquiry_title' => $this->data['enquiry_title'] ?? '',
+                    'enquiry_content' => $this->data['enquiry_content'] ?? '',
+                    'answer_content' => $this->data['answer_content'] ?? '',
+                    'answer_sms' => $this->data['answer_sms'] ?? '',
+                    'regdate' => $this->data['regdate'] ?? '',
+                    'completed_at' => $this->data['completed_at'] ?? now()->toDateTimeString(),
+                    'siteUrl' => config('app.url'),
+                    // 'qnaUrl' => ... (원하면 상세 링크)
+                ],
+                queue: false
+            );
+        } catch (\Throwable $e) {
+            Log::error('[QNA] user answered mail failed', [
+                'mem_no' => $this->memNo,
+                'qna_id' => $this->qnaId,
+                'email' => $to,
+                'err' => $e->getMessage(),
+            ]);
+        }
+    }
+}
diff --git a/app/Providers/AppServiceProvider.php b/app/Providers/AppServiceProvider.php
index 964dda8..4d3200d 100644
--- a/app/Providers/AppServiceProvider.php
+++ b/app/Providers/AppServiceProvider.php
@@ -17,6 +17,18 @@ class AppServiceProvider extends ServiceProvider
             Fortify::ignoreRoutes();
         }
 
+        if (app()->environment('local','development')) {
+            \DB::listen(function ($q) {
+                if ($q->time >= 50) { // 50ms 이상만
+                    \Log::info('[SQL SLOW]', [
+                        'ms' => $q->time,
+                        'sql' => $q->sql,
+                        'bindings' => $q->bindings,
+                    ]);
+                }
+            });
+        }
+
         $this->app->singleton(CiSeedCrypto::class, function () {
             $key = config('legacy.seed_user_key_default', '');
             $iv  = config('legacy.iv', []);
diff --git a/app/Repositories/Admin/Cs/AdminQnaRepository.php b/app/Repositories/Admin/Cs/AdminQnaRepository.php
new file mode 100644
index 0000000..87060a5
--- /dev/null
+++ b/app/Repositories/Admin/Cs/AdminQnaRepository.php
@@ -0,0 +1,158 @@
+<?php
+
+namespace App\Repositories\Admin\Cs;
+
+use Illuminate\Contracts\Pagination\LengthAwarePaginator;
+use Illuminate\Pagination\LengthAwarePaginator as Paginator;
+use Illuminate\Support\Facades\DB;
+use Illuminate\Support\Facades\Schema;
+
+final class AdminQnaRepository
+{
+    public function table(int $year): string
+    {
+        return "counseling_one_on_one_{$year}";
+    }
+
+    public function hasYearTable(int $year): bool
+    {
+        return Schema::hasTable($this->table($year));
+    }
+
+    public function paginate(int $year, array $filters, int $perPage): LengthAwarePaginator
+    {
+        if (!$this->hasYearTable($year)) {
+            return new Paginator([], 0, $perPage, 1, [
+                'path'  => request()->url(),
+                'query' => request()->query(),
+            ]);
+        }
+
+        $t = $this->table($year);
+
+        $q = DB::table("{$t} as q")
+            ->select([
+                'q.seq','q.state','q.enquiry_code','q.enquiry_title','q.member_num','q.regdate','q.answer_admin_num',
+                'q.return_type','q.completion_date',
+            ])
+            ->when(($filters['enquiry_code'] ?? '') !== '', fn($w) => $w->where('q.enquiry_code', $filters['enquiry_code']))
+            ->when(($filters['state'] ?? '') !== '', fn($w) => $w->where('q.state', $filters['state']))
+            ->when(($filters['my_work'] ?? '') === '1' && (int)($filters['admin_id'] ?? 0) > 0,
+                fn($w) => $w->where('q.answer_admin_num', (int)$filters['admin_id'])
+            )
+            ->when(($filters['date_from'] ?? '') !== '', fn($w) => $w->where('q.regdate', '>=', $filters['date_from'].' 00:00:00'))
+            ->when(($filters['date_to'] ?? '') !== '', fn($w) => $w->where('q.regdate', '<=', $filters['date_to'].' 23:59:59'))
+            ->orderByDesc('q.seq');
+
+        // 검색
+        $qText = trim((string)($filters['q'] ?? ''));
+        $qType = (string)($filters['q_type'] ?? 'title');
+
+        if ($qText !== '') {
+            if ($qType === 'title') {
+                $q->where('q.enquiry_title', 'like', "%{$qText}%");
+            } elseif ($qType === 'member_no' && ctype_digit($qText)) {
+                $q->where('q.member_num', (int)$qText);
+            } elseif ($qType === 'member_email') {
+                $memNo = $this->findMemberNoByEmail($qText);
+                $q->where('q.member_num', $memNo > 0 ? $memNo : -1);
+            } elseif ($qType === 'admin_email') {
+                $adminId = $this->findAdminIdByEmail($qText);
+                $q->where('q.answer_admin_num', $adminId > 0 ? $adminId : -1);
+            }
+        }
+
+        return $q->paginate($perPage)->withQueryString();
+    }
+
+    public function findOrFail(int $year, int $seq): object
+    {
+        if (!$this->hasYearTable($year)) abort(404);
+
+        $t = $this->table($year);
+
+        $row = DB::table($t)->where('seq', $seq)->first();
+        if (!$row) abort(404);
+        return $row;
+    }
+
+    public function lockForUpdate(int $year, int $seq, array $cols = ['*']): object
+    {
+        if (!$this->hasYearTable($year)) abort(404);
+        $t = $this->table($year);
+
+        $row = DB::table($t)->select($cols)->where('seq', $seq)->lockForUpdate()->first();
+        if (!$row) abort(404);
+        return $row;
+    }
+
+    public function update(int $year, int $seq, array $data): int
+    {
+        $t = $this->table($year);
+        return DB::table($t)->where('seq', $seq)->update($data);
+    }
+
+    public function getEnquiryCodes(): array
+    {
+        return DB::table('counseling_code')
+            ->where('enquiry_type', 'e')
+            ->orderBy('enquiry_code', 'asc')
+            ->get(['enquiry_code','enquiry_title'])
+            ->map(fn($r) => ['code'=>(string)$r->enquiry_code, 'title'=>(string)$r->enquiry_title])
+            ->all();
+    }
+
+    public function getDeferCodes(): array
+    {
+        return DB::table('counseling_code')
+            ->where('enquiry_type', 'd')
+            ->orderBy('enquiry_code', 'asc')
+            ->get(['enquiry_code','enquiry_title'])
+            ->map(fn($r) => ['code'=>(string)$r->enquiry_code, 'title'=>(string)$r->enquiry_title])
+            ->all();
+    }
+
+    public function findMemberNoByEmail(string $email): int
+    {
+        $row = DB::table('mem_info')->where('email', $email)->first(['mem_no']);
+        return (int)($row->mem_no ?? 0);
+    }
+
+    public function findAdminIdByEmail(string $email): int
+    {
+        $row = DB::table('admin_users')->where('email', $email)->first(['id']);
+        return (int)($row->id ?? 0);
+    }
+
+    public function getMemberInfo(int $memNo): ?object
+    {
+        return DB::table('mem_info')->where('mem_no', $memNo)->first(['mem_no','email','name','cell_phone']);
+    }
+
+    public function getRecentOrders(int $memNo, int $limit = 10): array
+    {
+        // 테이블/컬럼은 네 DB에 맞춰 조정 가능 (CI3 pin_order 기반)
+        if (!Schema::hasTable('pin_order')) return [];
+
+        return DB::table('pin_order')
+            ->where('mem_no', $memNo)
+            ->whereIn('stat_pay', ['p','w','c'])
+            ->orderByDesc('seq')
+            ->limit($limit)
+            ->get()
+            ->all();
+    }
+
+    public function getAdminsByIds(array $ids): array
+    {
+        $ids = array_values(array_unique(array_filter(array_map('intval', $ids))));
+        if (!$ids) return [];
+
+        return DB::table('admin_users')
+            ->whereIn('id', $ids)
+            ->get(['id','email','name'])
+            ->keyBy('id')
+            ->map(fn($r) => ['id'=>(int)$r->id,'email'=>(string)$r->email,'name'=>(string)$r->name])
+            ->all();
+    }
+}
diff --git a/app/Repositories/Admin/Notice/AdminNoticeRepository.php b/app/Repositories/Admin/Notice/AdminNoticeRepository.php
new file mode 100644
index 0000000..edbf355
--- /dev/null
+++ b/app/Repositories/Admin/Notice/AdminNoticeRepository.php
@@ -0,0 +1,75 @@
+<?php
+
+namespace App\Repositories\Admin\Notice;
+
+use App\Models\GcBoard;
+use Illuminate\Pagination\LengthAwarePaginator;
+use Illuminate\Support\Facades\DB;
+
+final class AdminNoticeRepository
+{
+    private const GUBUN = 'notice';
+
+    public function paginate(array $filters, int $perPage = 15): LengthAwarePaginator
+    {
+        $q     = trim((string)($filters['q'] ?? ''));
+        $field = (string)($filters['field'] ?? 'subject');
+        if (!in_array($field, ['subject', 'content'], true)) $field = 'subject';
+
+        $query = GcBoard::query()
+            ->select(['seq','gubun','subject','admin_num','regdate','hiding','first_sign','hit'])
+            ->where('gubun', self::GUBUN);
+
+        if ($q !== '') {
+            $query->where($field, 'like', '%'.$q.'%');
+        }
+
+        // ✅ 상단공지 먼저 + 최신순
+        $query->orderByDesc('first_sign')
+            ->orderByDesc('regdate')
+            ->orderByDesc('seq');
+
+        return $query->paginate($perPage);
+    }
+
+    public function findOrFailForEdit(int $id): GcBoard
+    {
+        return GcBoard::query()->whereKey($id)->firstOrFail();
+    }
+
+    public function lockForUpdate(int $id): GcBoard
+    {
+        return GcBoard::query()->lockForUpdate()->whereKey($id)->firstOrFail();
+    }
+
+    public function maxFirstSignForUpdate(): int
+    {
+        // notice 대상 max(first_sign) (동시성 대비 lock)
+        $max = (int) (GcBoard::query()
+            ->where('gubun', self::GUBUN)
+            ->lockForUpdate()
+            ->max('first_sign') ?? 0);
+
+        return $max;
+    }
+
+    public function create(array $data): GcBoard
+    {
+        return GcBoard::query()->create($data);
+    }
+
+    public function update(GcBoard $row, array $data): bool
+    {
+        return $row->fill($data)->save();
+    }
+
+    public function delete(GcBoard $row): bool
+    {
+        return (bool) $row->delete();
+    }
+
+    public function transaction(\Closure $fn)
+    {
+        return DB::connection((new GcBoard)->getConnectionName())->transaction($fn);
+    }
+}
diff --git a/app/Repositories/Cs/CsQnaRepository.php b/app/Repositories/Cs/CsQnaRepository.php
new file mode 100644
index 0000000..12a5bb1
--- /dev/null
+++ b/app/Repositories/Cs/CsQnaRepository.php
@@ -0,0 +1,128 @@
+<?php
+
+namespace App\Repositories\Cs;
+
+use App\Models\CounselingOneOnOne;
+use Illuminate\Contracts\Pagination\LengthAwarePaginator;
+use Illuminate\Pagination\LengthAwarePaginator as Paginator;
+use Illuminate\Support\Facades\DB;
+use Illuminate\Support\Facades\Schema;
+
+final class CsQnaRepository
+{
+    private function resolveYear(int $year = 0): int
+    {
+        return $year > 0 ? $year : (int) date('Y');
+    }
+
+    private function table(int $year): string
+    {
+        return "counseling_one_on_one_{$year}";
+    }
+
+    private function emptyPaginator(int $perPage): LengthAwarePaginator
+    {
+        return new Paginator([], 0, $perPage, 1, [
+            'path'  => request()->url(),
+            'query' => request()->query(),
+        ]);
+    }
+
+    public function paginateMyQna(int $memNo, int $perPage = 10, int $year = 0): LengthAwarePaginator
+    {
+        $year  = $this->resolveYear($year);
+        $table = $this->table($year);
+
+        if (!Schema::hasTable($table)) {
+            return $this->emptyPaginator($perPage);
+        }
+
+        return CounselingOneOnOne::queryForYear($year)
+            ->from("{$table} as q")
+            ->leftJoin('counseling_code as cc', function ($join) {
+                $join->on('cc.enquiry_code', '=', 'q.enquiry_code')
+                    ->where('cc.enquiry_type', '=', 'e');
+            })
+            ->where('q.member_num', $memNo)
+            ->select([
+                'q.seq',
+                'q.state',
+                'q.enquiry_code',
+                'q.enquiry_title',
+                'q.regdate',
+                'cc.enquiry_title as enquiry_code_name',
+            ])
+            ->orderByDesc('q.seq')
+            ->paginate($perPage)
+            ->withQueryString();
+    }
+
+    public function findMyQna(int $memNo, int $seq, int $year = 0)
+    {
+        $year  = $this->resolveYear($year);
+        $table = $this->table($year);
+
+        if (!Schema::hasTable($table)) {
+            abort(404);
+        }
+
+        return CounselingOneOnOne::queryForYear($year)
+            ->from("{$table} as q")
+            ->leftJoin('counseling_code as cc', function ($join) {
+                $join->on('cc.enquiry_code', '=', 'q.enquiry_code')
+                    ->where('cc.enquiry_type', '=', 'e');
+            })
+            ->where('q.member_num', $memNo)
+            ->where('q.seq', $seq)
+            ->select([
+                'q.seq',
+                'q.state',
+                'q.enquiry_code',
+                'q.enquiry_title',
+                'q.enquiry_content',
+                'q.answer_content',
+                'q.regdate',
+                'cc.enquiry_title as enquiry_code_name',
+            ])
+            ->firstOrFail();
+    }
+
+    public function getEnquiryCodes(): array
+    {
+        return DB::table('counseling_code')
+            ->where('enquiry_type', 'e')
+            ->orderBy('enquiry_code', 'asc')
+            ->get(['enquiry_code', 'enquiry_title'])
+            ->map(fn($r) => ['code' => (string)$r->enquiry_code, 'title' => (string)$r->enquiry_title])
+            ->all();
+    }
+
+    /**
+     * QnA insert (연도 테이블)
+     */
+    public function insertQna(int $memNo, array $data, int $year = 0): int
+    {
+        $year  = $this->resolveYear($year);
+        $table = $this->table($year);
+
+        if (!Schema::hasTable($table)) {
+            throw new \RuntimeException("qna_table_not_found: {$table}");
+        }
+
+        return (int) DB::transaction(function () use ($table, $memNo, $data) {
+            return DB::table($table)->insertGetId([
+                'state'           => 'a',
+                'member_num'      => $memNo,
+                'enquiry_code'    => (string)($data['enquiry_code'] ?? ''),
+                'enquiry_title'   => (string)($data['enquiry_title'] ?? ''),
+                'enquiry_content' => (string)($data['enquiry_content'] ?? ''),
+                'return_type'     => (string)($data['return_type'] ?? 'web'),
+                'user_upload'     => null,
+                'regdate'         => now()->format('Y-m-d H:i:s'),
+                'receipt_date'    => "1900-01-01 00:00:00",
+                'defer_date'      => "1900-01-01 00:00:00",
+                'completion_date' => "1900-01-01 00:00:00",
+            ]);
+        });
+    }
+}
diff --git a/app/Repositories/Cs/NoticeRepository.php b/app/Repositories/Cs/NoticeRepository.php
new file mode 100644
index 0000000..dd01fb1
--- /dev/null
+++ b/app/Repositories/Cs/NoticeRepository.php
@@ -0,0 +1,96 @@
+<?php
+
+namespace App\Repositories\Cs;
+
+use App\Models\GcBoard;
+use Illuminate\Contracts\Pagination\LengthAwarePaginator;
+use Illuminate\Database\Eloquent\Builder;
+
+final class NoticeRepository
+{
+    private function baseVisible(): Builder
+    {
+        // 기존 스코프 유지 (gubun=notice + hiding=N 등)
+        return GcBoard::query()->visibleNotice();
+    }
+
+    public function paginate(string $q, int $perPage = 15): LengthAwarePaginator
+    {
+        $q = trim($q);
+
+        $query = $this->baseVisible()
+            ->when($q !== '', function (Builder $query) use ($q) {
+                $query->where(function (Builder $w) use ($q) {
+                    $w->where('subject', 'like', "%{$q}%")
+                        ->orWhere('content', 'like', "%{$q}%");
+                });
+            });
+
+        // 기존 정렬 스코프 유지
+        $query->noticeOrder();
+
+        return $query->paginate($perPage);
+    }
+
+    public function findOrFail(int $seq): GcBoard
+    {
+        return $this->baseVisible()
+            ->where('seq', $seq)
+            ->firstOrFail();
+    }
+
+    public function incrementHit(int $seq): void
+    {
+        // 단순 hit 증가
+        GcBoard::query()
+            ->where('seq', $seq)
+            ->increment('hit');
+    }
+
+    /**
+     * 리스트 정렬 기준(공지 우선 + 최신 우선)을 아래처럼 가정/고정:
+     * 1) first_sign DESC
+     * 2) seq DESC
+     *
+     * ⚠️ 기존 noticeOrder()가 regdate를 포함해도 무방하지만,
+     * prev/next는 "가장 가까운 글"을 잡아야 해서 여기서는 명시적으로 처리.
+     */
+    public function findPrev(GcBoard $cur): ?GcBoard
+    {
+        $curFirst = (int)($cur->first_sign ?? 0);
+        $curSeq   = (int)$cur->seq;
+
+        return $this->baseVisible()
+            ->where(function (Builder $w) use ($curFirst, $curSeq) {
+                // COALESCE(first_sign,0) < curFirst
+                $w->whereRaw('COALESCE(first_sign,0) < ?', [$curFirst])
+                    ->orWhere(function (Builder $w2) use ($curFirst, $curSeq) {
+                        // COALESCE(first_sign,0) = curFirst AND seq < curSeq
+                        $w2->whereRaw('COALESCE(first_sign,0) = ?', [$curFirst])
+                            ->where('seq', '<', $curSeq);
+                    });
+            })
+            ->orderByRaw('COALESCE(first_sign,0) desc')
+            ->orderBy('seq', 'desc')
+            ->first();
+    }
+
+    public function findNext(GcBoard $cur): ?GcBoard
+    {
+        $curFirst = (int)($cur->first_sign ?? 0);
+        $curSeq   = (int)$cur->seq;
+
+        // "가장 가까운 앞"을 위해 ASC로 뒤집어서 first()
+        return $this->baseVisible()
+            ->where(function (Builder $w) use ($curFirst, $curSeq) {
+                $w->whereRaw('COALESCE(first_sign,0) > ?', [$curFirst])
+                    ->orWhere(function (Builder $w2) use ($curFirst, $curSeq) {
+                        $w2->whereRaw('COALESCE(first_sign,0) = ?', [$curFirst])
+                            ->where('seq', '>', $curSeq);
+                    });
+            })
+            ->orderByRaw('COALESCE(first_sign,0) asc')
+            ->orderBy('seq', 'asc')
+            ->first();
+    }
+}
diff --git a/app/Services/Admin/Mail/AdminMailService.php b/app/Services/Admin/Mail/AdminMailService.php
index bf1cb6d..2676efc 100644
--- a/app/Services/Admin/Mail/AdminMailService.php
+++ b/app/Services/Admin/Mail/AdminMailService.php
@@ -127,7 +127,7 @@ final class AdminMailService
             $page->appends($clean);
         }
 
-        return $this->repo->listBatches($filters, $perPage);
+        return $page;
     }
 
     public function getBatchDetail(int $batchId, array $filters, int $perPage=50): array
diff --git a/app/Services/Admin/Notice/AdminNoticeService.php b/app/Services/Admin/Notice/AdminNoticeService.php
new file mode 100644
index 0000000..3bcb360
--- /dev/null
+++ b/app/Services/Admin/Notice/AdminNoticeService.php
@@ -0,0 +1,224 @@
+<?php
+
+namespace App\Services\Admin\Notice;
+
+use App\Models\GcBoard;
+use App\Repositories\Admin\Notice\AdminNoticeRepository;
+use Illuminate\Http\UploadedFile;
+use Illuminate\Support\Facades\Storage;
+
+final class AdminNoticeService
+{
+    private const GUBUN = 'notice';
+    private const DISK  = 'public';
+    private const DIR   = 'bbs';
+
+    public function __construct(
+        private readonly AdminNoticeRepository $repo,
+    ) {}
+
+    public function paginate(array $filters, int $perPage = 15)
+    {
+        // paginator 링크 쿼리스트링 유지
+        return $this->repo->paginate($filters, $perPage)->withQueryString();
+    }
+
+    public function get(int $id): GcBoard
+    {
+        return $this->repo->findOrFailForEdit($id);
+    }
+
+    public function create(array $data, ?UploadedFile $file1, ?UploadedFile $file2, int $adminId): int
+    {
+        // 파일은 먼저 저장(성공 시 DB 반영), 예외 시 롤백+파일 삭제
+        $new1 = $file1 ? $this->storeFile($file1) : null;
+        $new2 = $file2 ? $this->storeFile($file2) : null;
+
+        try {
+            return $this->repo->transaction(function () use ($data, $adminId, $new1, $new2) {
+
+                $wantPinned = !empty($data['first_sign']);
+                $firstSign  = 0;
+
+                if ($wantPinned) {
+                    $max = $this->repo->maxFirstSignForUpdate(); // lock 포함
+                    $firstSign = $max + 1; // ✅ 상단공지 순번(큰 값이 먼저)
+                }
+
+                $payload = [
+                    'gubun'      => self::GUBUN,
+                    'subject'    => (string)($data['subject'] ?? ''),
+                    'content'    => (string)($data['content'] ?? ''),
+                    'admin_num'  => $adminId,
+                    'regdate'    => now()->format('Y-m-d H:i:s'),
+                    'hiding'     => 'N', // 기본 노출
+                    'first_sign' => $firstSign,
+                    'link_01'    => $this->nullIfBlank($data['link_01'] ?? null),
+                    'link_02'    => $this->nullIfBlank($data['link_02'] ?? null),
+                    'hit'        => 0,
+                ];
+
+                if ($new1) $payload['file_01'] = $new1;
+                if ($new2) $payload['file_02'] = $new2;
+
+                $row = $this->repo->create($payload);
+                return (int) $row->getKey();
+            });
+        } catch (\Throwable $e) {
+            // DB 실패 시 새로 저장한 파일 제거
+            $this->deletePhysicalFiles([$new1, $new2]);
+            throw $e;
+        }
+    }
+
+    public function update(int $id, array $data, ?UploadedFile $file1, ?UploadedFile $file2): void
+    {
+        // 새 파일 먼저 저장
+        $new1 = $file1 ? $this->storeFile($file1) : null;
+        $new2 = $file2 ? $this->storeFile($file2) : null;
+
+        $oldToDelete = [];
+
+        try {
+            $oldToDelete = (array) $this->repo->transaction(function () use ($id, $data, $new1, $new2) {
+
+                $row = $this->repo->lockForUpdate($id);
+
+                $hiding = !empty($data['hiding']) ? 'Y' : 'N';
+
+                // ✅ first_sign(상단공지) 정리된 로직
+                // - 체크 해제: 0
+                // - 체크 + 기존이 0: max+1 부여
+                // - 체크 + 기존이 >0: 기존 값 유지
+                $wantPinned = !empty($data['first_sign']);
+                $firstSign  = (int)($row->first_sign ?? 0);
+
+                if ($wantPinned) {
+                    if ($firstSign <= 0) {
+                        $firstSign = $this->repo->maxFirstSignForUpdate() + 1;
+                    }
+                } else {
+                    $firstSign = 0;
+                }
+
+                $payload = [
+                    'subject'    => (string)($data['subject'] ?? ''),
+                    'content'    => (string)($data['content'] ?? ''),
+                    'link_01'    => $this->nullIfBlank($data['link_01'] ?? null),
+                    'link_02'    => $this->nullIfBlank($data['link_02'] ?? null),
+                    'hiding'     => $hiding,
+                    'first_sign' => $firstSign,
+                ];
+
+                $oldFiles = [];
+
+                if ($new1) {
+                    $oldFiles[] = (string)($row->file_01 ?? '');
+                    $payload['file_01'] = $new1;
+                }
+
+                if ($new2) {
+                    $oldFiles[] = (string)($row->file_02 ?? '');
+                    $payload['file_02'] = $new2;
+                }
+
+                $this->repo->update($row, $payload);
+
+                // 트랜잭션 밖에서 삭제할 이전 파일명 반환
+                return $oldFiles;
+            });
+        } catch (\Throwable $e) {
+            // DB 실패 시 새로 저장한 파일 제거
+            $this->deletePhysicalFiles([$new1, $new2]);
+            throw $e;
+        }
+
+        // ✅ 커밋 이후에만 기존 파일 삭제
+        $this->deletePhysicalFiles($oldToDelete);
+    }
+
+    public function delete(int $id): void
+    {
+        $files = (array) $this->repo->transaction(function () use ($id) {
+            $row = $this->repo->lockForUpdate($id);
+
+            $files = [
+                (string)($row->file_01 ?? ''),
+                (string)($row->file_02 ?? ''),
+            ];
+
+            $this->repo->delete($row);
+            return $files;
+        });
+
+        $this->deletePhysicalFiles($files);
+    }
+
+    public function download(int $id, int $slot): array
+    {
+        $row = $this->repo->findOrFailForEdit($id);
+
+        $file = $slot === 1
+            ? (string)($row->file_01 ?? '')
+            : (string)($row->file_02 ?? '');
+
+        $file = trim($file);
+        if ($file === '') return ['ok' => false, 'path' => '', 'name' => ''];
+
+        $path = self::DIR.'/'.basename($file);
+        if (!Storage::disk(self::DISK)->exists($path)) {
+            return ['ok' => false, 'path' => '', 'name' => ''];
+        }
+
+        return ['ok' => true, 'path' => $path, 'name' => $file];
+    }
+
+    private function storeFile(UploadedFile $file): string
+    {
+        $orig = $file->getClientOriginalName();
+        $safe = $this->safeFilename($orig);
+
+        $base = pathinfo($safe, PATHINFO_FILENAME);
+        $ext  = pathinfo($safe, PATHINFO_EXTENSION);
+        $name = $safe;
+
+        // 충돌 방지
+        $i = 0;
+        while (Storage::disk(self::DISK)->exists(self::DIR.'/'.$name)) {
+            $i++;
+            $suffix = date('YmdHis').'_'.mt_rand(1000, 9999).'_'.$i;
+            $name = $base.'_'.$suffix.($ext ? '.'.$ext : '');
+        }
+
+        Storage::disk(self::DISK)->putFileAs(self::DIR, $file, $name);
+        return $name;
+    }
+
+    private function deletePhysicalFiles(array $files): void
+    {
+        foreach ($files as $f) {
+            $f = trim((string)$f);
+            if ($f === '') continue;
+
+            $path = self::DIR.'/'.$f;
+            if (Storage::disk(self::DISK)->exists($path)) {
+                Storage::disk(self::DISK)->delete($path);
+            }
+        }
+    }
+
+    private function safeFilename(string $name): string
+    {
+        $name = trim($name);
+        $name = preg_replace('/[^\pL\pN\.\-\_\s]/u', '', $name) ?: 'file';
+        $name = preg_replace('/\s+/', '_', $name);
+        $name = preg_replace('/_+/', '_', $name);
+        return mb_substr($name, 0, 180);
+    }
+
+    private function nullIfBlank($v): ?string
+    {
+        $v = trim((string)($v ?? ''));
+        return $v === '' ? null : $v;
+    }
+}
diff --git a/app/Services/Admin/Qna/AdminQnaService.php b/app/Services/Admin/Qna/AdminQnaService.php
new file mode 100644
index 0000000..389d156
--- /dev/null
+++ b/app/Services/Admin/Qna/AdminQnaService.php
@@ -0,0 +1,601 @@
+<?php
+
+namespace App\Services\Admin\Qna;
+
+use App\Repositories\Admin\Cs\AdminQnaRepository;
+use App\Services\SmsService;
+use App\Support\LegacyCrypto\CiSeedCrypto;
+use Illuminate\Support\Facades\DB;
+use Illuminate\Validation\ValidationException;
+use App\Jobs\SendUserQnaAnsweredMailJob;
+use Illuminate\Support\Str;
+use Illuminate\Support\Facades\Log;
+
+final class AdminQnaService
+{
+    public function __construct(
+        private readonly AdminQnaRepository $repo,
+    ) {}
+
+    private function t(array &$timers, string $key, float $start): void
+    {
+        $timers[$key] = round((microtime(true) - $start) * 1000, 1); // ms
+    }
+
+    public function stateLabels(): array
+    {
+        return [
+            'a' => ['접수',     'pill--muted'], // 회색(대기/접수)
+            'b' => ['분배완료', 'pill--info'],  // 파랑(분배/할당 완료)
+            'c' => ['처리중',   'pill--warn'],  // 주황(진행중)
+            'd' => ['보류',     'pill--bad'],   // 빨강(중단/보류)
+            'e' => ['완료',     'pill--ok'],    // 초록(완료)
+        ];
+    }
+
+    public function paginate(array $filters, int $perPage, int $adminId): array
+    {
+        $year = (int)($filters['year'] ?? date('Y'));
+        if ($year <= 2000) $year = (int)date('Y');
+
+        $filters['admin_id'] = $adminId;
+
+        $rows = $this->repo->paginate($year, $filters, $perPage);
+
+        if (is_object($rows) && method_exists($rows, 'withQueryString')) {
+            $rows->withQueryString();
+        }
+
+
+        return [
+            'year' => $year,
+            'rows' => $this->repo->paginate($year, $filters, $perPage),
+            'enquiryCodes' => $this->repo->getEnquiryCodes(),
+            'stateLabels' => $this->stateLabels(),
+            'categories' => array_values($this->categoriesByNum()),
+            'categoriesMap' => $this->categoriesByNum(),
+        ];
+    }
+
+    public function detail(int $seq, int $year, int $adminId): array
+    {
+        // 1) row
+        $row = $this->repo->findOrFail($year, $seq);
+
+        // 2) logs decode (state/memo)
+        $log = $this->decodeJson((string)($row->admin_change_memo ?? ''));
+        $stateLog = array_reverse($log['state_log'] ?? []);
+        $memoLog  = array_reverse($log['memo'] ?? []);
+
+        // 3) adminIds build (stateLog + memoLog + answer_admin_num) : set(연관배열)로 중복 제거
+        $adminSet = [];
+
+        foreach ($stateLog as $x) {
+            $id = (int)($x['admin_num'] ?? 0);
+            if ($id > 0) $adminSet[$id] = true;
+        }
+        foreach ($memoLog as $x) {
+            $id = (int)($x['admin_num'] ?? 0);
+            if ($id > 0) $adminSet[$id] = true;
+        }
+
+        $ans = (int)($row->answer_admin_num ?? 0);
+        if ($ans > 0) $adminSet[$ans] = true;
+
+        $adminIds = array_keys($adminSet);
+
+        // 4) admins
+        $admins = $adminIds ? $this->repo->getAdminsByIds($adminIds) : collect();
+
+        // 5) member + decrypt phone
+        $member = $this->repo->getMemberInfo((int)($row->member_num ?? 0));
+        if ($member && !empty($member->cell_phone)) {
+            $seed = app(\App\Support\LegacyCrypto\CiSeedCrypto::class);
+            $member->cell_phone = (string) $seed->decrypt((string)$member->cell_phone);
+        }
+
+        // 6) 최근 거래 10건: 당분간 무조건 0건 (쿼리 절대 X)
+        $orders = [];
+
+        // 7) codes cache
+        $enquiryCodes = \Cache::remember('cs:enquiry_codes', 3600, fn () => $this->repo->getEnquiryCodes());
+        $deferCodes   = \Cache::remember('cs:defer_codes', 3600, fn () => $this->repo->getDeferCodes());
+
+        // 8) actions + 내부 메모 권한(배정 후부터, 내 업무만)
+        $actions = $this->allowedActions($row, $adminId);
+        $state = (string)($row->state ?? '');
+        $assignedToMe = ((int)($row->answer_admin_num ?? 0) === $adminId);
+        $actions['canMemo'] = ($state !== 'a') && $assignedToMe; // a(접수) 금지, b/c/d/e OK
+
+        // 9) categories (config/cs_faq.php 기반 num 매핑)
+        $categoriesMap = $this->categoriesByNum();
+
+        return [
+            'row' => $row,
+            'member' => $member,
+            'orders' => $orders,
+            'stateLabels' => $this->stateLabels(),
+            'enquiryCodes' => $enquiryCodes,
+            'deferCodes' => $deferCodes,
+            'stateLog' => $stateLog,
+            'memoLog' => $memoLog,
+            'admins' => $admins,
+            'actions' => $actions,
+            'categories' => array_values($categoriesMap),
+            'categoriesMap' => $categoriesMap,
+        ];
+    }
+
+
+    public function assignToMe(int $seq, int $year, int $adminId): void
+    {
+        DB::transaction(function () use ($seq, $year, $adminId) {
+            $row = $this->repo->lockForUpdate($year, $seq, [
+                'seq','state','answer_admin_num','admin_change_memo'
+            ]);
+
+            if ($row->state !== 'a'){
+                throw ValidationException::withMessages([
+                    'answer_content' => '현재 상태에서는 배정할 수 없습니다.',
+                ]);
+            }
+
+            $log = $this->decodeJson((string)($row->admin_change_memo ?? ''));
+            $log = $this->pushStateLog($log, $adminId, $row->state, 'b', '업무를 직접 배정');
+
+            $this->repo->update($year, $seq, [
+                'state' => 'b',
+                'answer_admin_num' => $adminId,
+                'receipt_date' => now()->format('Y-m-d H:i:s'),
+                'admin_change_memo' => json_encode($log, JSON_UNESCAPED_UNICODE),
+            ]);
+        });
+    }
+
+    public function startWork(int $seq, int $year, int $adminId): void
+    {
+        DB::transaction(function () use ($seq, $year, $adminId) {
+            $row = $this->repo->lockForUpdate($year, $seq, [
+                'seq','state','answer_admin_num','admin_change_memo'
+            ]);
+
+            $assigned = (int)($row->answer_admin_num ?? 0);
+            if ($assigned !== $adminId) abort(403);
+
+            if (!in_array($row->state, ['b','d'], true)){
+                throw ValidationException::withMessages([
+                    'answer_content' => '현재 상태에서는 업무 시작이 불가합니다.',
+                ]);
+            }
+
+            $msg = ($row->state === 'd') ? '업무를 재개합니다!' : '업무를 시작했습니다.';
+            $log = $this->decodeJson((string)($row->admin_change_memo ?? ''));
+            $log = $this->pushStateLog($log, $adminId, $row->state, 'c', $msg);
+
+            $this->repo->update($year, $seq, [
+                'state' => 'c',
+                'admin_change_memo' => json_encode($log, JSON_UNESCAPED_UNICODE),
+            ]);
+        });
+    }
+
+    public function returnWork(int $seq, int $year, int $adminId): void
+    {
+        DB::transaction(function () use ($seq, $year, $adminId) {
+            $row = $this->repo->lockForUpdate($year, $seq, [
+                'seq','state','answer_admin_num','admin_change_memo'
+            ]);
+
+            $assigned = (int)($row->answer_admin_num ?? 0);
+            if ($assigned !== $adminId) abort(403);
+
+            if (!in_array($row->state, ['b','c','d'], true)){
+                throw ValidationException::withMessages([
+                    'answer_content' => '현재 상태에서는 반납할 수 없습니다.',
+                ]);
+            }
+
+            $log = $this->decodeJson((string)($row->admin_change_memo ?? ''));
+            $log = $this->pushStateLog($log, $adminId, $row->state, 'a', '업무를 종료/반납했습니다.');
+
+            $this->repo->update($year, $seq, [
+                'state' => 'a',
+                'answer_admin_num' => null,
+                'admin_change_memo' => json_encode($log, JSON_UNESCAPED_UNICODE),
+            ]);
+        });
+    }
+
+    public function postponeWork(int $seq, int $year, int $adminId, string $deferCode, string $comment): void
+    {
+        DB::transaction(function () use ($seq, $year, $adminId, $deferCode, $comment) {
+            $row = $this->repo->lockForUpdate($year, $seq, [
+                'seq','state','answer_admin_num','admin_change_memo'
+            ]);
+
+            $assigned = (int)($row->answer_admin_num ?? 0);
+            if ($assigned !== $adminId) abort(403);
+
+            if (!in_array($row->state, ['b','c'], true)){
+                throw ValidationException::withMessages([
+                    'answer_content' => '현재 상태에서는 보류할 수 없습니다.',
+                ]);
+            }
+
+            $comment = trim($comment);
+            if ($comment === ''){
+                throw ValidationException::withMessages([
+                    'answer_content' => '보류 사유를 입력해 주세요.',
+                ]);
+            }
+
+            $log = $this->decodeJson((string)($row->admin_change_memo ?? ''));
+            $log = $this->pushStateLog($log, $adminId, $row->state, 'd', $comment);
+
+            $this->repo->update($year, $seq, [
+                'state' => 'd',
+                'defer_date' => now()->format('Y-m-d H:i:s'),
+                'defer_comment' => $comment,
+                'defer_admin_num' => $adminId,
+                'defer_code' => $deferCode ?: null,
+                'admin_change_memo' => json_encode($log, JSON_UNESCAPED_UNICODE),
+            ]);
+        });
+    }
+
+    public function saveAnswer(int $seq, int $year, int $adminId, string $answerContent, string $answerSms): void
+    {
+        DB::transaction(function () use ($seq, $year, $adminId, $answerContent, $answerSms) {
+            $row = $this->repo->lockForUpdate($year, $seq, [
+                'seq','state','answer_admin_num','admin_change_memo'
+            ]);
+            $this->assertCanMemo($row, $adminId);
+
+            $assigned = (int)($row->answer_admin_num ?? 0);
+            if ($assigned !== $adminId) abort(403);
+
+            if (!in_array($row->state, ['c'], true)){
+                throw ValidationException::withMessages([
+                    'answer_content' => '처리중 상태에서만 답변 저장이 가능합니다.',
+                ]);
+            }
+
+            $answerContent = trim($answerContent);
+            $answerSms = trim($answerSms);
+
+            if ($answerContent === '') abort(422, '관리자 답변을 입력해 주세요.');
+            if ($answerSms === '') abort(422, 'SMS 답변을 입력해 주세요.');
+
+            $log = $this->decodeJson((string)($row->admin_change_memo ?? ''));
+            $log = $this->pushMemoLog($log, $adminId, '관리자 답변 수정');
+
+            $this->repo->update($year, $seq, [
+                'answer_content' => $answerContent,
+                'answer_sms' => $answerSms,
+                'admin_change_memo' => json_encode($log, JSON_UNESCAPED_UNICODE),
+            ]);
+        });
+    }
+
+    public function completeWork(int $seq, int $year, int $adminId): void
+    {
+        $notify = null;
+
+        DB::transaction(function () use ($seq, $year, $adminId, &$notify) {
+            $row = $this->repo->lockForUpdate($year, $seq, [
+                'seq','state','answer_admin_num','admin_change_memo',
+                'return_type','member_num','enquiry_title','enquiry_content',
+                'answer_content','answer_sms','regdate',
+            ]);
+
+            $assigned = (int)($row->answer_admin_num ?? 0);
+            if ($assigned !== $adminId) abort(403);
+
+            if (!in_array($row->state, ['b','c'], true)){
+                throw ValidationException::withMessages([
+                    'answer_content' => '현재 상태에서는 완료 처리가 불가합니다.',
+                ]);
+            }
+
+            $answerContent = trim((string)($row->answer_content ?? ''));
+            $answerSms = trim((string)($row->answer_sms ?? ''));
+
+            if ($answerContent === '') {
+                throw ValidationException::withMessages([
+                    'answer_content' => '답변 내용이 비어있습니다. 먼저 저장해 주세요.',
+                ]);
+            }
+
+            $rt = (string)($row->return_type ?? 'web');
+            if (in_array($rt, ['sms','phone'], true) && $answerSms === '') {
+                abort(422, 'SMS 답변이 비어있습니다.');
+            }
+
+            $log = $this->decodeJson((string)($row->admin_change_memo ?? ''));
+            $log = $this->pushStateLog($log, $adminId, $row->state, 'e', '업무를 완료했습니다.');
+
+            $this->repo->update($year, $seq, [
+                'state' => 'e',
+                'completion_date' => now()->format('Y-m-d H:i:s'),
+                'admin_change_memo' => json_encode($log, JSON_UNESCAPED_UNICODE),
+            ]);
+
+            // 트랜잭션 밖에서 발송하도록 데이터만 준비
+            $notify = [
+                'return_type' => $rt,
+                'member_num' => (int)$row->member_num,
+                'enquiry_title' => (string)$row->enquiry_title,
+                'enquiry_content' => (string)$row->enquiry_content,
+                'answer_content' => $answerContent,
+                'answer_sms' => $answerSms,
+                'regdate' => (string)$row->regdate,
+                'year' => $year,
+                'seq' => (int)$row->seq,
+            ];
+        });
+
+        if (is_array($notify)) {
+            DB::afterCommit(function () use ($notify) {
+                $this->sendResultToUser($notify);
+            });
+        }
+    }
+
+    public function addMemo(int $seq, int $year, int $adminId, string $memo): void
+    {
+        DB::transaction(function () use ($seq, $year, $adminId, $memo) {
+            $memo = trim($memo);
+            if ($memo === '') abort(422);
+
+            $row = $this->repo->lockForUpdate($year, $seq, [
+                'seq','answer_admin_num','admin_change_memo'
+            ]);
+
+            // 메모는 배정자만 제한할지, 모든 관리자 가능할지 선택. 관리자 모두
+            // if ((int)($row->answer_admin_num ?? 0) !== $adminId) abort(403);
+
+            $log = $this->decodeJson((string)($row->admin_change_memo ?? ''));
+            $log = $this->pushMemoLog($log, $adminId, $memo);
+
+            $this->repo->update($year, $seq, [
+                'admin_change_memo' => json_encode($log, JSON_UNESCAPED_UNICODE),
+            ]);
+        });
+    }
+
+    private function allowedActions(object $row, int $adminId): array
+    {
+        $state = (string)$row->state;
+        $assigned = (int)($row->answer_admin_num ?? 0);
+
+        return [
+            'can_assign' => ($state === 'a'),
+            'can_start' => ($assigned === $adminId && in_array($state, ['b','d'], true)),
+            'can_return' => ($assigned === $adminId && in_array($state, ['b','c','d'], true)),
+            'can_postpone' => ($assigned === $adminId && in_array($state, ['b','c'], true)),
+            'can_answer' => ($assigned === $adminId && $state === 'c'),
+            'can_complete' => ($assigned === $adminId && in_array($state, ['b','c'], true)),
+        ];
+    }
+
+    private function decodeJson(string $json): array
+    {
+        $json = trim($json);
+        if ($json === '') return [];
+        $arr = json_decode($json, true);
+        return is_array($arr) ? $arr : [];
+    }
+
+    private function pushStateLog(array $log, int $adminId, string $before, string $after, string $why): array
+    {
+        $log['state_log'] ??= [];
+        $log['state_log'][] = [
+            'admin_num' => $adminId,
+            'state_before' => $before,
+            'state_after' => $after,
+            'Who' => 'admin',
+            'why' => $why,
+            'when' => now()->format('y-m-d H:i:s'),
+        ];
+        return $log;
+    }
+
+    private function pushMemoLog(array $log, int $adminId, string $memo): array
+    {
+        $log['memo'] ??= [];
+        $log['memo'][] = [
+            'admin_num' => $adminId,
+            'memo' => $memo,
+            'when' => now()->format('y-m-d H:i:s'),
+        ];
+        return $log;
+    }
+
+    private function maskEmail(string $email): string
+    {
+        $email = trim($email);
+        if ($email === '' || !str_contains($email, '@')) return '';
+        [$id, $dom] = explode('@', $email, 2);
+        $idLen = mb_strlen($id);
+        if ($idLen <= 2) return str_repeat('*', $idLen) . '@' . $dom;
+        return mb_substr($id, 0, 2) . str_repeat('*', max(1, $idLen - 2)) . '@' . $dom;
+    }
+
+    private function maskPhone(string $digits): string
+    {
+        $digits = preg_replace('/\D+/', '', $digits) ?? '';
+        $len = strlen($digits);
+        if ($len <= 4) return str_repeat('*', $len);
+        return substr($digits, 0, 3) . str_repeat('*', max(0, $len - 7)) . substr($digits, -4);
+    }
+
+    private function sendResultToUser(array $data): void
+    {
+        $memberNum = (int)($data['member_num'] ?? 0);
+        $rt = (string)($data['return_type'] ?? 'web');
+        $year = (int)($data['year'] ?? date('Y'));
+        $qnaId = (int)($data['seq'] ?? $data['qna_id'] ?? 0);
+
+        Log::info('[QNA][result] enter', [
+            'member_num' => $memberNum,
+            'qna_id' => $qnaId,
+            'year' => $year,
+            'return_type' => $rt,
+            'has_answer_content' => (trim((string)($data['answer_content'] ?? '')) !== ''),
+            'answer_sms_len' => mb_strlen((string)($data['answer_sms'] ?? '')),
+        ]);
+
+        if ($memberNum <= 0 || $qnaId <= 0) {
+            Log::warning('[QNA][result] invalid keys', [
+                'member_num' => $memberNum,
+                'qna_id' => $qnaId,
+            ]);
+            return;
+        }
+
+        $member = $this->repo->getMemberInfo($memberNum);
+        if (!$member) {
+            Log::warning('[QNA][result] member not found', [
+                'member_num' => $memberNum,
+            ]);
+            return;
+        }
+
+        // EMAIL
+        if ($rt === 'email') {
+            $to = trim((string)($member->email ?? ''));
+            if ($to === '') {
+                Log::warning('[QNA][result][email] no email', [
+                    'member_num' => $memberNum,
+                    'qna_id' => $qnaId,
+                ]);
+                return;
+            }
+
+            Log::info('[QNA][result][email] dispatching', [
+                'to' => $this->maskEmail($to),
+                'connection' => 'redis',
+                'queue' => 'mail',
+                'after_commit' => true,
+            ]);
+
+            SendUserQnaAnsweredMailJob::dispatch(
+                $to,
+                $memberNum,
+                $qnaId,
+                [
+                    'year' => $year,
+                    'enquiry_code' => (string)($data['enquiry_code'] ?? ''),
+                    'enquiry_title' => (string)($data['enquiry_title'] ?? ''),
+                    'enquiry_content' => (string)($data['enquiry_content'] ?? ''),
+                    'answer_content' => (string)($data['answer_content'] ?? ''),
+                    'answer_sms' => (string)($data['answer_sms'] ?? ''),
+                    'regdate' => (string)($data['regdate'] ?? ''),
+                    'completed_at' => (string)($data['completed_at'] ?? now()->toDateTimeString()),
+                ]
+            )
+                ->onConnection('redis')
+                ->onQueue('mail')
+                ->afterCommit();
+
+            Log::info('[QNA][result][email] dispatched', [
+                'to' => $this->maskEmail($to),
+                'member_num' => $memberNum,
+                'qna_id' => $qnaId,
+            ]);
+
+            return;
+        }
+
+        // SMS
+        if (in_array($rt, ['sms', 'phone'], true)) {
+            $msg = trim((string)($data['answer_sms'] ?? ''));
+            if ($msg === '') {
+                Log::warning('[QNA][result][sms] empty answer_sms', [
+                    'member_num' => $memberNum,
+                    'qna_id' => $qnaId,
+                ]);
+                return;
+            }
+
+            $phoneEnc = (string)($member->cell_phone ?? '');
+            if ($phoneEnc === '') {
+                Log::warning('[QNA][result][sms] empty cell_phone', [
+                    'member_num' => $memberNum,
+                    'qna_id' => $qnaId,
+                ]);
+                return;
+            }
+
+            try {
+                $seed = app(CiSeedCrypto::class);
+                $phonePlain = (string)$seed->decrypt($phoneEnc);
+                $digits = preg_replace('/\D+/', '', $phonePlain) ?? '';
+                if ($digits === '') {
+                    Log::warning('[QNA][result][sms] decrypt ok but no digits', [
+                        'member_num' => $memberNum,
+                        'qna_id' => $qnaId,
+                    ]);
+                    return;
+                }
+
+                Log::info('[QNA][result][sms] sending', [
+                    'to' => $this->maskPhone($digits),
+                    'msg_len' => mb_strlen($msg),
+                ]);
+
+                app(SmsService::class)->send([
+                    'from_number' => '1833-4856',
+                    'to_number'   => $digits,
+                    'message'     => $msg,
+                    'sms_type'    => 'sms',
+                    'country'     => 82,
+                ]);
+
+                Log::info('[QNA][result][sms] sent', [
+                    'to' => $this->maskPhone($digits),
+                ]);
+
+            } catch (\Throwable $e) {
+                Log::warning('[QNA][result][sms] failed', [
+                    'member_num' => $memberNum,
+                    'qna_id' => $qnaId,
+                    'err' => $e->getMessage(),
+                ]);
+            }
+        }
+    }
+
+    private function categoriesByNum(): array
+    {
+        $cats = (array) config('cs_faq.categories', []);
+        $map = [];
+        foreach ($cats as $c) {
+            $num = (int)($c['num'] ?? 0);
+            if ($num > 0) $map[$num] = $c; // ['key','label','num']
+        }
+        return $map;
+    }
+
+    private function categoryLabel($enquiryCode): string
+    {
+        $num = (int) $enquiryCode;
+        $map = $this->categoriesByNum();
+        return $map[$num]['label'] ?? ((string)$enquiryCode ?: '-');
+    }
+
+    private function assertCanMemo(object $row, int $adminId): void
+    {
+        if ((string)($row->state ?? '') === 'a') {
+            throw ValidationException::withMessages([
+                'answer_content' => '업무 배정 후 메모를 남길 수 있습니다.',
+            ]);
+        }
+        if ((int)($row->answer_admin_num ?? 0) !== $adminId) {
+            throw ValidationException::withMessages([
+                'answer_content' => '내 업무로 배정된 건만 메모를 남길 수 있습니다.',
+            ]);
+        }
+    }
+
+}
diff --git a/app/Services/CsNoticeService.php b/app/Services/CsNoticeService.php
new file mode 100644
index 0000000..4e05415
--- /dev/null
+++ b/app/Services/CsNoticeService.php
@@ -0,0 +1,71 @@
+<?php
+
+namespace App\Services;
+
+use App\Models\GcBoard;
+use App\Repositories\Cs\NoticeRepository;
+use Illuminate\Contracts\Pagination\LengthAwarePaginator;
+use Illuminate\Contracts\Session\Session;
+use Illuminate\Support\Facades\Storage;
+
+final class CsNoticeService
+{
+    public function __construct(
+        private readonly NoticeRepository $repo,
+    ) {}
+
+    public function paginate(string $q, int $perPage = 15): LengthAwarePaginator
+    {
+        // querystring 유지 (컨트롤러에서 request()->query() 붙일 필요 없음)
+        return $this->repo->paginate($q, $perPage)->withQueryString();
+    }
+
+    /**
+     * @return array{notice:GcBoard, prev:?GcBoard, next:?GcBoard}
+     */
+    public function detail(int $seq, Session $session): array
+    {
+        $notice = $this->repo->findOrFail($seq);
+
+        // 조회수 (세션 기준 중복 방지)
+        $hitKey = "cs_notice_hit_{$seq}";
+        if (!$session->has($hitKey)) {
+            $this->repo->incrementHit($seq);
+            $session->put($hitKey, 1);
+            $notice->hit = (int)($notice->hit ?? 0) + 1; // 화면 즉시 반영용
+        }
+
+        $prev = $this->repo->findPrev($notice);
+        $next = $this->repo->findNext($notice);
+
+        return [
+            'notice' => $notice,
+            'prev'   => $prev,
+            'next'   => $next,
+        ];
+    }
+
+    public function download(int $seq, int $slot): array
+    {
+        $notice = $this->repo->findOrFail($seq); // visibleNotice 보장
+
+        $file = $slot === 1
+            ? (string)($notice->file_01 ?? '')
+            : (string)($notice->file_02 ?? '');
+
+        $file = trim($file);
+        if ($file === '') return ['ok' => false, 'path' => '', 'name' => ''];
+
+        // DB에 URL/경로가 섞여 있어도 파일명만 뽑아서 안전하게 처리
+        $name = basename(parse_url($file, PHP_URL_PATH) ?? $file);
+        $path = 'bbs/'.$name;
+
+        if (!Storage::disk('public')->exists($path)) {
+            return ['ok' => false, 'path' => '', 'name' => ''];
+        }
+
+        return ['ok' => true, 'path' => $path, 'name' => $name];
+    }
+
+
+}
diff --git a/app/Services/QnaService.php b/app/Services/QnaService.php
index 7b00d83..a7a88d3 100644
--- a/app/Services/QnaService.php
+++ b/app/Services/QnaService.php
@@ -2,147 +2,78 @@
 
 namespace App\Services;
 
-use App\Models\CounselingOneOnOne;
 use App\Jobs\SendAdminQnaCreatedMailJob;
+use App\Repositories\Cs\CsQnaRepository;
 use App\Support\LegacyCrypto\CiSeedCrypto;
-use Illuminate\Support\Str;
 use Illuminate\Contracts\Pagination\LengthAwarePaginator;
-use Illuminate\Pagination\LengthAwarePaginator as Paginator;
-use Illuminate\Support\Facades\Schema;
-use Illuminate\Support\Facades\DB;
 
 final class QnaService
 {
+    public function __construct(
+        private readonly CsQnaRepository $repo,
+        private readonly CiSeedCrypto $seed,
+    ) {}
+
     public function paginateMyQna(int $memNo, int $perPage = 10, int $year = 0): LengthAwarePaginator
     {
-        $year  = $year > 0 ? $year : (int) date('Y');
-        $table = "counseling_one_on_one_{$year}";
-
-        if (!Schema::hasTable($table)) {
-            return new Paginator([], 0, $perPage, 1, [
-                'path'  => request()->url(),
-                'query' => request()->query(),
-            ]);
-        }
-
-        return CounselingOneOnOne::queryForYear($year)
-            ->from("{$table} as q")
-            ->leftJoin('counseling_code as cc', function ($join) {
-                $join->on('cc.enquiry_code', '=', 'q.enquiry_code')
-                    ->where('cc.enquiry_type', '=', 'e'); // ✅ 접수분류 타입
-            })
-            ->where('q.member_num', $memNo)
-            ->select([
-                'q.seq',
-                'q.state',
-                'q.enquiry_code',
-                'q.enquiry_title',
-                'q.regdate',
-                // ✅ 코드 대신 보여줄 분류명
-                'cc.enquiry_title as enquiry_code_name',
-            ])
-            ->orderByDesc('q.seq')
-            ->paginate($perPage)
-            ->withQueryString();
+        return $this->repo->paginateMyQna($memNo, $perPage, $year);
     }
 
     public function findMyQna(int $memNo, int $seq, int $year = 0)
     {
-        $year  = $year > 0 ? $year : (int) date('Y');
-        $table = "counseling_one_on_one_{$year}";
-
-        if (!Schema::hasTable($table)) {
-            abort(404);
-        }
-
-        return CounselingOneOnOne::queryForYear($year)
-            ->from("{$table} as q")
-            ->leftJoin('counseling_code as cc', function ($join) {
-                $join->on('cc.enquiry_code', '=', 'q.enquiry_code')
-                    ->where('cc.enquiry_type', '=', 'e');
-            })
-            ->where('q.member_num', $memNo)
-            ->where('q.seq', $seq)
-            ->select([
-                'q.seq',
-                'q.state',
-                'q.enquiry_code',
-                'q.enquiry_title',
-                'q.enquiry_content',
-                'q.answer_content',
-                'q.regdate',
-                'cc.enquiry_title as enquiry_code_name',
-            ])
-            ->firstOrFail();
+        return $this->repo->findMyQna($memNo, $seq, $year);
     }
 
     public function getEnquiryCodes(): array
     {
-        return DB::table('counseling_code')
-            ->where('enquiry_type', 'e')
-            ->orderBy('enquiry_code', 'asc')
-            ->get(['enquiry_code', 'enquiry_title'])
-            ->map(fn($r) => ['code' => (string)$r->enquiry_code, 'title' => (string)$r->enquiry_title])
-            ->all();
+        return $this->repo->getEnquiryCodes();
     }
 
     /**
-     * 1:1 문의 등록 (연도 테이블: counseling_one_on_one_YYYY)
-     * 반환: insert seq(id)
+     * 1:1 문의 등록
      */
     public function createQna(int $memNo, array $payload, ?int $year = null): int
     {
-        $year = $year ?: (int)date('Y');
-        $table = "counseling_one_on_one_{$year}";
-
-        // 테이블이 없으면(혹시 모를 경우) 생성은 다음 단계로. 지금은 실패 처리
-        if (!Schema::hasTable($table)) {
-            throw new \RuntimeException("qna_table_not_found: {$table}");
-        }
+        $year = $year ?: (int) date('Y');
 
+        // 컨트롤러에서 이미 sanitize/검증하지만, 서비스에서도 최소 방어(이중 안전)
         $enquiryCode    = (string)($payload['enquiry_code'] ?? '');
         $enquiryTitle   = strip_tags(trim((string)($payload['enquiry_title'] ?? '')));
         $enquiryContent = strip_tags(trim((string)($payload['enquiry_content'] ?? '')));
         $returnType     = (string)($payload['return_type'] ?? 'web');
 
+        $id = $this->repo->insertQna($memNo, [
+            'enquiry_code'    => $enquiryCode,
+            'enquiry_title'   => $enquiryTitle,
+            'enquiry_content' => $enquiryContent,
+            'return_type'     => $returnType,
+        ], $year);
 
-
-        $id = (int) DB::transaction(function () use ($table, $memNo, $enquiryCode, $enquiryTitle, $enquiryContent, $returnType) {
-            return DB::table($table)->insertGetId([
-                'state'           => 'a',
-                'member_num'      => $memNo,
-                'enquiry_code'    => $enquiryCode,
-                'enquiry_title'   => $enquiryTitle,
-                'enquiry_content' => $enquiryContent,
-                'return_type'     => $returnType,
-                'user_upload'     => null,
-                'regdate'         => now()->format('Y-m-d H:i:s'),
-                'receipt_date'    => "1900-01-01 00:00:00",
-                'defer_date'      => "1900-01-01 00:00:00",
-                'completion_date' => "1900-01-01 00:00:00",
-            ]);
-        });
-
-
+        // 메일 발송 데이터 구성
         $userEmail = (string)($payload['_user_email'] ?? '');
         $userName  = (string)($payload['_user_name'] ?? '');
         $ip        = (string)($payload['_ip'] ?? '');
         $cellEnc   = (string)($payload['_user_cell_enc'] ?? '');
-        $seed = app(CiSeedCrypto::class);
-        $cellPlain = (string) $seed->decrypt($cellEnc);
+
+        $cellPlain = '';
+        try {
+            $cellPlain = (string) $this->seed->decrypt($cellEnc);
+        } catch (\Throwable $e) {
+            $cellPlain = ''; // 복호화 실패해도 문의 등록은 유지
+        }
 
         SendAdminQnaCreatedMailJob::dispatch($memNo, $id, [
-            'name' => $userName,
-            'email' => $userEmail,
-            'cell' => $cellPlain,
-            'ip' => $ip,
-            'year' => $year,
-            'enquiry_code' => $enquiryCode,
-            'enquiry_title' => $enquiryTitle,
+            'name'            => $userName,
+            'email'           => $userEmail,
+            'cell'            => $cellPlain,
+            'ip'              => $ip,
+            'year'            => $year,
+            'enquiry_code'    => $enquiryCode,
+            'enquiry_title'   => $enquiryTitle,
             'enquiry_content' => $enquiryContent,
-            'return_type' => $returnType,
-            'created_at' => now()->toDateTimeString(),
-        ])->onConnection('redis'); // 네 QUEUE_CONNECTION=redis일 때 명시해도 좋음
+            'return_type'     => $returnType,
+            'created_at'      => now()->toDateTimeString(),
+        ])->onConnection('redis');
 
         return $id;
     }
diff --git a/config/cs_faq.php b/config/cs_faq.php
index 6e14fa7..a728569 100644
--- a/config/cs_faq.php
+++ b/config/cs_faq.php
@@ -8,12 +8,12 @@ return [
     |--------------------------------------------------------------------------
     */
     'categories' => [
-        ['key' => 'signup',  'label' => '회원가입 문의'],
-        ['key' => 'login',   'label' => '로그인 문의'],
-        ['key' => 'pay',     'label' => '결제 문의'],
-        ['key' => 'code',    'label' => '상품권 코드 문의'],
-        ['key' => 'event',   'label' => '이벤트 문의'],
-        ['key' => 'etc',     'label' => '기타문의'],
+        ['key' => 'signup',  'label' => '회원가입 문의', 'num'=>1],
+        ['key' => 'login',   'label' => '로그인 문의', 'num'=>2],
+        ['key' => 'pay',     'label' => '결제 문의', 'num'=>3],
+        ['key' => 'code',    'label' => '상품권 코드 문의', 'num'=>4],
+        ['key' => 'event',   'label' => '이벤트 문의', 'num'=>5],
+        ['key' => 'etc',     'label' => '기타문의', 'num'=>6],
     ],
 
     /*
diff --git a/config/mail.php b/config/mail.php
index 7d629cb..214a697 100644
--- a/config/mail.php
+++ b/config/mail.php
@@ -40,16 +40,18 @@ return [
     'mailers' => [
         'smtp' => [
             'transport' => 'smtp',
-            'host' => env('MAIL_HOST', '127.0.0.1'),
-            'port' => (int) env('MAIL_PORT', 587),
-            'encryption' => env('MAIL_ENCRYPTION', 'tls'), // STARTTLS
+            'host' => env('MAIL_HOST'),
+            'port' => env('MAIL_PORT', 587),
+            'encryption' => env('MAIL_ENCRYPTION', 'tls'),
             'username' => env('MAIL_USERNAME'),
             'password' => env('MAIL_PASSWORD'),
-            'timeout' => (int) env('MAIL_TIMEOUT', 60),     //timeout 적용
-            'local_domain' => env(
-                'MAIL_EHLO_DOMAIN',
-                parse_url((string) env('APP_URL', 'http://localhost'), PHP_URL_HOST)
-            ),
+
+            'timeout' => env('MAIL_TIMEOUT', 120),
+            'local_domain' => env('MAIL_EHLO_DOMAIN', parse_url(env('APP_URL'), PHP_URL_HOST)),
+
+            // ★ 핵심(SES+장수 워커에서 451 완화)
+            'ping_threshold' => env('MAIL_PING_THRESHOLD', 10),
+            'restart_threshold' => env('MAIL_RESTART_THRESHOLD', 1),
         ],
     ],
 
diff --git a/config/purifier.php b/config/purifier.php
new file mode 100644
index 0000000..e5dcbf2
--- /dev/null
+++ b/config/purifier.php
@@ -0,0 +1,129 @@
+<?php
+/**
+ * Ok, glad you are here
+ * first we get a config instance, and set the settings
+ * $config = HTMLPurifier_Config::createDefault();
+ * $config->set('Core.Encoding', $this->config->get('purifier.encoding'));
+ * $config->set('Cache.SerializerPath', $this->config->get('purifier.cachePath'));
+ * if ( ! $this->config->get('purifier.finalize')) {
+ *     $config->autoFinalize = false;
+ * }
+ * $config->loadArray($this->getConfig());
+ *
+ * You must NOT delete the default settings
+ * anything in settings should be compacted with params that needed to instance HTMLPurifier_Config.
+ *
+ * @link http://htmlpurifier.org/live/configdoc/plain.html
+ */
+
+return [
+    'encoding'           => 'UTF-8',
+    'finalize'           => true,
+    'ignoreNonStrings'   => false,
+    'cachePath'          => storage_path('app/purifier'),
+    'cacheFileMode'      => 0755,
+    'settings'      => [
+        'default' => [
+            'HTML.Doctype'             => 'HTML 4.01 Transitional',
+            'HTML.Allowed'             => 'div,b,strong,i,em,u,a[href|title],ul,ol,li,p[style],br,span[style],img[width|height|alt|src]',
+            'CSS.AllowedProperties'    => 'font,font-size,font-weight,font-style,font-family,text-decoration,padding-left,color,background-color,text-align',
+            'AutoFormat.AutoParagraph' => true,
+            'AutoFormat.RemoveEmpty'   => true,
+        ],
+
+        'mail' => [
+            'HTML.Doctype' => 'HTML 4.01 Transitional',
+
+            // 에디터(Quill/Trix)에서 흔히 나오는 태그 + 메일에서 필요한 것만
+            // (style은 span/p 정도만 제한적으로)
+            'HTML.Allowed' => implode(',', [
+                'div','p','br','span[style]',
+                'strong','b','em','i','u','s',
+                'ul','ol','li',
+                'blockquote','pre','code',
+                'h1','h2','h3','h4',
+                'a[href|title|target]',         // rel은 purifier가 잘라낼 수 있어 우선 제외 권장
+                'img[src|alt|title|width|height]',
+            ]),
+
+            'CSS.AllowedProperties' => 'font,font-size,font-weight,font-style,font-family,text-decoration,padding-left,color,background-color,text-align',
+
+            // 에디터는 이미 p/div 만들어주므로 AutoParagraph 켜면 레이아웃 망가질 수 있음
+            'AutoFormat.AutoParagraph' => false,
+            'AutoFormat.RemoveEmpty'   => true,
+        ],
+
+        'test'    => [
+            'Attr.EnableID' => 'true',
+        ],
+        "youtube" => [
+            "HTML.SafeIframe"      => 'true',
+            "URI.SafeIframeRegexp" => "%^(http://|https://|//)(www.youtube.com/embed/|player.vimeo.com/video/)%",
+        ],
+        'custom_definition' => [
+            'id'  => 'html5-definitions',
+            'rev' => 1,
+            'debug' => false,
+            'elements' => [
+                // http://developers.whatwg.org/sections.html
+                ['section', 'Block', 'Flow', 'Common'],
+                ['nav',     'Block', 'Flow', 'Common'],
+                ['article', 'Block', 'Flow', 'Common'],
+                ['aside',   'Block', 'Flow', 'Common'],
+                ['header',  'Block', 'Flow', 'Common'],
+                ['footer',  'Block', 'Flow', 'Common'],
+
+				// Content model actually excludes several tags, not modelled here
+                ['address', 'Block', 'Flow', 'Common'],
+                ['hgroup', 'Block', 'Required: h1 | h2 | h3 | h4 | h5 | h6', 'Common'],
+
+				// http://developers.whatwg.org/grouping-content.html
+                ['figure', 'Block', 'Optional: (figcaption, Flow) | (Flow, figcaption) | Flow', 'Common'],
+                ['figcaption', 'Inline', 'Flow', 'Common'],
+
+				// http://developers.whatwg.org/the-video-element.html#the-video-element
+                ['video', 'Block', 'Optional: (source, Flow) | (Flow, source) | Flow', 'Common', [
+                    'src' => 'URI',
+					'type' => 'Text',
+					'width' => 'Length',
+					'height' => 'Length',
+					'poster' => 'URI',
+					'preload' => 'Enum#auto,metadata,none',
+					'controls' => 'Bool',
+                ]],
+                ['source', 'Block', 'Flow', 'Common', [
+					'src' => 'URI',
+					'type' => 'Text',
+                ]],
+
+				// http://developers.whatwg.org/text-level-semantics.html
+                ['s',    'Inline', 'Inline', 'Common'],
+                ['var',  'Inline', 'Inline', 'Common'],
+                ['sub',  'Inline', 'Inline', 'Common'],
+                ['sup',  'Inline', 'Inline', 'Common'],
+                ['mark', 'Inline', 'Inline', 'Common'],
+                ['wbr',  'Inline', 'Empty', 'Core'],
+
+				// http://developers.whatwg.org/edits.html
+                ['ins', 'Block', 'Flow', 'Common', ['cite' => 'URI', 'datetime' => 'CDATA']],
+                ['del', 'Block', 'Flow', 'Common', ['cite' => 'URI', 'datetime' => 'CDATA']],
+            ],
+            'attributes' => [
+                ['iframe', 'allowfullscreen', 'Bool'],
+                ['table', 'height', 'Text'],
+                ['td', 'border', 'Text'],
+                ['th', 'border', 'Text'],
+                ['tr', 'width', 'Text'],
+                ['tr', 'height', 'Text'],
+                ['tr', 'border', 'Text'],
+            ],
+        ],
+        'custom_attributes' => [
+            ['a', 'target', 'Enum#_blank,_self,_target,_top'],
+        ],
+        'custom_elements' => [
+            ['u', 'Inline', 'Inline', 'Common'],
+        ],
+    ],
+
+];
diff --git a/public/assets/css/cs-notice.css b/public/assets/css/cs-notice.css
index da14f24..723a09b 100644
--- a/public/assets/css/cs-notice.css
+++ b/public/assets/css/cs-notice.css
@@ -369,4 +369,130 @@
     }
 }
 
+/* 본문 아래 숨 쉴 공간 */
+.nv-content-box{
+    padding-bottom: 6px; /* 기존보다 살짝만 */
+}
+
+.nv-body{
+    /* 본문과 아래 섹션 간격 늘리기 */
+    margin-bottom: 28px;
+}
+
+/* ✅ 첨부/링크: 큰 박스 -> 가벼운 섹션 */
+.nv-resources{
+    margin-top: 18px;          /* 본문에서 아래로 떨어짐 */
+    padding-top: 14px;
+    border-top: 1px solid rgba(0,0,0,.08);
+}
+
+.nv-resources__head{
+    display:flex;
+    align-items:flex-end;
+    justify-content:space-between;
+    gap:12px;
+    margin-bottom: 10px;
+}
+
+.nv-resources__title{
+    font-weight:800;
+    font-size: 13px;           /* 작게 */
+    letter-spacing: -0.02em;
+}
+
+.nv-resources__desc{
+    font-size: 12px;
+    opacity: .65;
+    white-space:nowrap;
+}
+
+/* 2열 카드 리스트(모바일은 1열) */
+.nv-resources__grid{
+    display:grid;
+    grid-template-columns: repeat(2, minmax(0, 1fr));
+    gap:10px;
+}
+@media (max-width: 720px){
+    .nv-resources__grid{ grid-template-columns: 1fr; }
+    .nv-resources__desc{ display:none; }
+}
+
+/* 아이템(요즘 스타일: 얇은 카드 + hover) */
+.nv-item{
+    display:flex;
+    align-items:center;
+    justify-content:space-between;
+    gap:12px;
+    padding: 12px 12px;
+    border-radius: 14px;
+    border: 1px solid rgba(0,0,0,.08);
+    background: rgba(255,255,255,.60);
+    text-decoration:none;
+    transition: transform .12s ease, box-shadow .12s ease, background .12s ease;
+}
+
+.nv-item:hover{
+    transform: translateY(-1px);
+    box-shadow: 0 10px 24px rgba(0,0,0,.08);
+    background: rgba(255,255,255,.85);
+}
+
+.nv-item__left{
+    display:flex;
+    align-items:center;
+    gap:10px;
+    min-width:0;
+}
+
+.nv-item__name{
+    font-size: 13px;
+    font-weight: 700;
+    line-height: 1.2;
+    overflow:hidden;
+    text-overflow:ellipsis;
+    white-space:nowrap;
+    max-width: 320px;
+}
+
+.nv-item__right{
+    font-size: 12px;
+    opacity: .75;
+    white-space:nowrap;
+}
+
+/* 뱃지(칩) */
+.nv-badge{
+    display:inline-flex;
+    align-items:center;
+    justify-content:center;
+    height: 22px;
+    padding: 0 8px;
+    border-radius: 999px;
+    font-size: 11px;
+    font-weight: 800;
+    letter-spacing: .02em;
+    border: 1px solid rgba(0,0,0,.10);
+    background: rgba(0,0,0,.04);
+}
+
+.nv-badge--link{
+    background: rgba(59,130,246,.10);
+    border-color: rgba(59,130,246,.18);
+}
+
+/* ✅ 이전/다음: 아래로 더 내려서 답답함 제거 */
+.nv-actions{
+    margin-top: 26px;      /* 더 아래로 */
+    padding-top: 18px;
+    border-top: 1px dashed rgba(0,0,0,.10);
+}
+
+/* 기존 버튼이 크면 살짝 슬림하게 */
+.nv-action{
+    border-radius: 16px;
+    padding: 14px 14px;
+}
+.nv-action-title{
+    opacity:.92;
+}
 
diff --git a/resources/css/admin.css b/resources/css/admin.css
index 3d80a2a..71cb808 100644
--- a/resources/css/admin.css
+++ b/resources/css/admin.css
@@ -1333,3 +1333,13 @@ tr.row-link{ cursor:pointer; }
 tr.row-link:hover td{
     background: rgba(255,255,255,.03);
 }
+.pill--info{
+    border-color: rgba(59,130,246,.35);
+    background: rgba(59,130,246,.12);
+}
+
+/* 만약 기존에 pill--bad가 없다면 이것도 추가 */
+.pill--bad{
+    border-color: rgba(244,63,94,.35);
+    background: rgba(244,63,94,.10);
+}
diff --git a/resources/views/admin/notice/create.blade.php b/resources/views/admin/notice/create.blade.php
new file mode 100644
index 0000000..fcbcec4
--- /dev/null
+++ b/resources/views/admin/notice/create.blade.php
@@ -0,0 +1,99 @@
+@extends('admin.layouts.app')
+
+@section('title', '공지사항 등록')
+@section('page_title', '공지사항 등록')
+@section('page_desc', '공지(상단노출) / 첨부파일 / 링크를 설정합니다.')
+
+@push('head')
+    <style>
+        /* notice create only - match admins */
+        .lbtn{padding:8px 12px;font-size:13px;border-radius:12px;line-height:1.1;text-decoration:none;display:inline-flex;align-items:center;justify-content:center;gap:6px;
+            border:1px solid rgba(255,255,255,.10);background:rgba(255,255,255,.06);color:inherit;cursor:pointer;}
+        .lbtn:hover{background:rgba(255,255,255,.10);text-decoration:none;}
+        .lbtn--primary{background:rgba(59,130,246,.88);border-color:rgba(59,130,246,.95);color:#fff;}
+        .lbtn--primary:hover{background:rgba(59,130,246,.98);}
+        .lbtn--ghost{background:transparent;}
+        .lbtn--sm{padding:7px 10px;font-size:12px;border-radius:11px;}
+        .lbtn--wide{padding:10px 14px;font-weight:800;}
+        .wrap{max-width:880px;}
+        .checks{display:flex;flex-wrap:wrap;gap:10px;}
+    </style>
+@endpush
+
+@section('content')
+    <div class="a-card" style="padding:16px; margin-bottom:16px;">
+        <div style="display:flex; justify-content:space-between; align-items:flex-start; gap:12px; flex-wrap:wrap;">
+            <div>
+                <div style="font-weight:900; font-size:16px;">공지사항 등록</div>
+                <div class="a-muted" style="font-size:12px; margin-top:4px;">
+                    공지(상단노출) / 첨부파일 / 링크를 설정합니다.
+                </div>
+            </div>
+
+            <a class="lbtn lbtn--ghost lbtn--sm"
+               href="{{ route('admin.notice.index', request()->only(['field','q','page'])) }}">
+                ← 목록
+            </a>
+        </div>
+    </div>
+
+    <form method="POST"
+          action="{{ route('admin.notice.store') }}"
+          enctype="multipart/form-data"
+          onsubmit="this.querySelector('button[type=submit]')?.setAttribute('disabled','disabled');">
+        @csrf
+
+        <div class="a-card wrap" style="padding:16px;">
+            <div class="a-field">
+                <label class="a-label">옵션</label>
+                <div class="checks">
+                    <label class="a-check" style="margin:0;">
+                        <input type="checkbox" name="first_sign" value="1" {{ old('first_sign') ? 'checked' : '' }}>
+                        <span>공지(게시물 상위노출)</span>
+                    </label>
+                </div>
+            </div>
+
+            <div class="a-field">
+                <label class="a-label">제목</label>
+                <input class="a-input" name="subject" value="{{ old('subject') }}" maxlength="80" placeholder="제목을 입력하세요">
+                @error('subject') <div class="a-error">{{ $message }}</div> @enderror
+            </div>
+
+            <div class="a-field">
+                <label class="a-label">내용</label>
+                <textarea class="a-input" name="content" rows="12" placeholder="내용을 입력하세요">{{ old('content') }}</textarea>
+                @error('content') <div class="a-error">{{ $message }}</div> @enderror
+            </div>
+
+            <div class="a-field">
+                <label class="a-label"># 링크1</label>
+                <input class="a-input" name="link_01" value="{{ old('link_01') }}" maxlength="200" placeholder="https://">
+                @error('link_01') <div class="a-error">{{ $message }}</div> @enderror
+            </div>
+
+            <div class="a-field">
+                <label class="a-label"># 링크2</label>
+                <input class="a-input" name="link_02" value="{{ old('link_02') }}" maxlength="200" placeholder="https://">
+                @error('link_02') <div class="a-error">{{ $message }}</div> @enderror
+            </div>
+
+            <div class="a-field">
+                <label class="a-label"># 첨부파일1</label>
+                <input class="a-input" type="file" name="file_01">
+                @error('file_01') <div class="a-error">{{ $message }}</div> @enderror
+            </div>
+
+            <div class="a-field">
+                <label class="a-label"># 첨부파일2</label>
+                <input class="a-input" type="file" name="file_02">
+                @error('file_02') <div class="a-error">{{ $message }}</div> @enderror
+            </div>
+
+            <div style="display:flex; gap:8px; flex-wrap:wrap; margin-top:14px;">
+                <button class="lbtn lbtn--primary lbtn--wide" type="submit">등록</button>
+                <a class="lbtn lbtn--ghost" href="{{ route('admin.notice.index', request()->only(['field','q','page'])) }}">취소</a>
+            </div>
+        </div>
+    </form>
+@endsection
diff --git a/resources/views/admin/notice/edit.blade.php b/resources/views/admin/notice/edit.blade.php
new file mode 100644
index 0000000..fb8464e
--- /dev/null
+++ b/resources/views/admin/notice/edit.blade.php
@@ -0,0 +1,176 @@
+@extends('admin.layouts.app')
+
+@section('title', '공지사항 수정')
+@section('page_title', '공지사항 수정')
+@section('page_desc', '공지/숨김/첨부파일/링크를 관리합니다.')
+
+@push('head')
+    <style>
+        /* notice edit only - match admins */
+        .lbtn{padding:8px 12px;font-size:13px;border-radius:12px;line-height:1.1;text-decoration:none;display:inline-flex;align-items:center;justify-content:center;gap:6px;
+            border:1px solid rgba(255,255,255,.10);background:rgba(255,255,255,.06);color:inherit;cursor:pointer;}
+        .lbtn:hover{background:rgba(255,255,255,.10);text-decoration:none;}
+        .lbtn--primary{background:rgba(59,130,246,.88);border-color:rgba(59,130,246,.95);color:#fff;}
+        .lbtn--primary:hover{background:rgba(59,130,246,.98);}
+        .lbtn--danger{background:rgba(244,63,94,.88);border-color:rgba(244,63,94,.95);color:#fff;}
+        .lbtn--danger:hover{background:rgba(244,63,94,.98);}
+        .lbtn--ghost{background:transparent;}
+        .lbtn--sm{padding:7px 10px;font-size:12px;border-radius:11px;}
+        .lbtn--wide{padding:10px 14px;font-weight:800;}
+
+        .pill{display:inline-flex;align-items:center;gap:6px;padding:6px 10px;border-radius:999px;font-size:12px;
+            border:1px solid rgba(255,255,255,.10);background:rgba(255,255,255,.06);}
+        .pill--ok{border-color:rgba(34,197,94,.35);background:rgba(34,197,94,.12);}
+        .pill--bad{border-color:rgba(244,63,94,.35);background:rgba(244,63,94,.10);}
+        .pill--warn{border-color:rgba(245,158,11,.35);background:rgba(245,158,11,.12);}
+        .pill--muted{opacity:.9;}
+
+        .mono{padding:4px 8px;border-radius:10px;background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.10);
+            font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,monospace;font-size:12px;}
+
+        .actions{position:sticky;bottom:10px;z-index:5;margin-top:12px;
+            display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap;align-items:center;
+            padding:12px;border-radius:16px;border:1px solid rgba(255,255,255,.10);background:rgba(0,0,0,.25);backdrop-filter:blur(10px);}
+        .actions__right{display:flex;gap:8px;flex-wrap:wrap;align-items:center;}
+        .wrap{max-width:980px;}
+        .checks{display:flex;flex-wrap:wrap;gap:10px;}
+    </style>
+@endpush
+
+@section('content')
+    @php
+        $isHidden = (($row->hiding ?? 'N') === 'Y');
+        $isPinned = ((int)($row->first_sign ?? 0) > 0);
+        $meta = '#'.((int)($row->seq ?? 0)).' / reg: '.($row->regdate ?? '-').' / hit: '.($row->hit ?? 0);
+    @endphp
+
+    {{-- 상단 요약 --}}
+    <div class="a-card" style="padding:16px; margin-bottom:16px;">
+        <div style="display:flex; justify-content:space-between; align-items:flex-start; gap:12px; flex-wrap:wrap;">
+            <div>
+                <div style="font-weight:900; font-size:16px;">공지사항 수정</div>
+                <div class="a-muted" style="font-size:12px; margin-top:4px;">
+                    {{ $meta }}
+                    <span style="margin-left:8px;">
+                        @if($isPinned) <span class="pill pill--ok">● 공지</span> @endif
+                        @if($isHidden) <span class="pill pill--bad">● 숨김</span> @endif
+                    </span>
+                </div>
+            </div>
+
+            <a class="lbtn lbtn--ghost lbtn--sm"
+               href="{{ route('admin.notice.index', request()->only(['field','q','page'])) }}">
+                ← 목록
+            </a>
+        </div>
+    </div>
+
+    {{-- 수정 폼 --}}
+    <form id="noticeEditForm"
+          method="POST"
+          action="{{ route('admin.notice.update', ['id'=>(int)$row->seq] + request()->only(['field','q','page'])) }}"
+          enctype="multipart/form-data"
+          onsubmit="this.querySelector('button[type=submit][data-submit=save]')?.setAttribute('disabled','disabled');">
+        @csrf
+        @method('PUT')
+
+        <div class="a-card wrap" style="padding:16px;">
+            <div class="a-field">
+                <label class="a-label">옵션</label>
+                <div class="checks">
+                    <label class="a-check" style="margin:0;">
+                        <input type="checkbox" name="first_sign" value="1" {{ (int)old('first_sign', $row->first_sign) > 0 ? 'checked' : '' }}>
+                        <span>공지(게시물 상위노출)</span>
+                    </label>
+
+                    <label class="a-check" style="margin:0;">
+                        <input type="checkbox" name="hiding" value="1" {{ old('hiding', $isHidden) ? 'checked' : '' }}>
+                        <span>숨김</span>
+                    </label>
+                </div>
+            </div>
+
+            <div class="a-field">
+                <label class="a-label">제목</label>
+                <input class="a-input" name="subject" value="{{ old('subject', $row->subject) }}" maxlength="80" placeholder="제목을 입력하세요">
+                @error('subject') <div class="a-error">{{ $message }}</div> @enderror
+            </div>
+
+            <div class="a-field">
+                <label class="a-label">내용</label>
+                <textarea class="a-input" name="content" rows="12" placeholder="내용을 입력하세요">{{ old('content', $row->content) }}</textarea>
+                @error('content') <div class="a-error">{{ $message }}</div> @enderror
+            </div>
+
+            <div class="a-field">
+                <label class="a-label"># 링크1</label>
+                <input class="a-input" name="link_01" value="{{ old('link_01', $row->link_01) }}" maxlength="200" placeholder="https://">
+                @error('link_01') <div class="a-error">{{ $message }}</div> @enderror
+            </div>
+
+            <div class="a-field">
+                <label class="a-label"># 링크2</label>
+                <input class="a-input" name="link_02" value="{{ old('link_02', $row->link_02) }}" maxlength="200" placeholder="https://">
+                @error('link_02') <div class="a-error">{{ $message }}</div> @enderror
+            </div>
+
+            <div class="a-field">
+                <label class="a-label"># 첨부파일1</label>
+                <input class="a-input" type="file" name="file_01">
+                @if(($row->file_01 ?? '') !== '')
+                    <div style="margin-top:8px; display:flex; gap:8px; align-items:center; flex-wrap:wrap;">
+                        <span class="a-muted" style="font-size:12px;">현재:</span>
+                        <a class="lbtn lbtn--ghost lbtn--sm"
+                           href="{{ route('admin.notice.file', ['id'=>(int)$row->seq, 'slot'=>1]) }}">
+                            다운로드
+                        </a>
+                        <span class="mono">{{ $row->file_01 }}</span>
+                    </div>
+                @endif
+                @error('file_01') <div class="a-error">{{ $message }}</div> @enderror
+            </div>
+
+            <div class="a-field">
+                <label class="a-label"># 첨부파일2</label>
+                <input class="a-input" type="file" name="file_02">
+                @if(($row->file_02 ?? '') !== '')
+                    <div style="margin-top:8px; display:flex; gap:8px; align-items:center; flex-wrap:wrap;">
+                        <span class="a-muted" style="font-size:12px;">현재:</span>
+                        <a class="lbtn lbtn--ghost lbtn--sm"
+                           href="{{ route('admin.notice.file', ['id'=>(int)$row->seq, 'slot'=>2]) }}">
+                            다운로드
+                        </a>
+                        <span class="mono">{{ $row->file_02 }}</span>
+                    </div>
+                @endif
+                @error('file_02') <div class="a-error">{{ $message }}</div> @enderror
+            </div>
+        </div>
+    </form>
+
+    {{-- 하단 액션바 --}}
+    <div class="actions">
+        <a class="lbtn lbtn--ghost"
+           href="{{ route('admin.notice.index', request()->only(['field','q','page'])) }}">
+            ← 뒤로가기
+        </a>
+
+        <div class="actions__right">
+            <form method="POST"
+                  action="{{ route('admin.notice.destroy', ['id'=>(int)$row->seq]) }}"
+                  style="display:inline;"
+                  onsubmit="return confirm('이 공지사항을 삭제할까요?');">
+                @csrf
+                @method('DELETE')
+                <button class="lbtn lbtn--danger" type="submit">삭제</button>
+            </form>
+
+            <button class="lbtn lbtn--primary lbtn--wide"
+                    form="noticeEditForm"
+                    type="submit"
+                    data-submit="save">
+                저장
+            </button>
+        </div>
+    </div>
+@endsection
diff --git a/resources/views/admin/notice/index.blade.php b/resources/views/admin/notice/index.blade.php
new file mode 100644
index 0000000..7a23197
--- /dev/null
+++ b/resources/views/admin/notice/index.blade.php
@@ -0,0 +1,170 @@
+@extends('admin.layouts.app')
+
+@section('title', '공지사항')
+@section('page_title', '공지사항')
+@section('page_desc', '공지사항(상단공지/숨김/첨부파일)을 관리합니다.')
+@section('content_class', 'a-content--full')
+
+@push('head')
+    <style>
+        /* notice index only - match admins */
+        .bar{display:flex;justify-content:space-between;align-items:flex-end;gap:12px;flex-wrap:wrap;}
+        .bar__left .t{font-weight:900;font-size:16px;}
+        .bar__left .d{font-size:12px;margin-top:4px;}
+        .bar__right{display:flex;gap:10px;flex-wrap:wrap;align-items:flex-end;}
+
+        .filters{display:flex;gap:8px;flex-wrap:wrap;align-items:flex-end;}
+        .filters .q{width:230px;}
+        .filters .st{width:150px;}
+
+        .lbtn{padding:8px 12px;font-size:13px;border-radius:12px;line-height:1.1;text-decoration:none;display:inline-flex;align-items:center;justify-content:center;gap:6px;
+            border:1px solid rgba(255,255,255,.10);background:rgba(255,255,255,.06);color:inherit;cursor:pointer;}
+        .lbtn:hover{background:rgba(255,255,255,.10);text-decoration:none;}
+        .lbtn--primary{background:rgba(59,130,246,.88);border-color:rgba(59,130,246,.95);color:#fff;}
+        .lbtn--primary:hover{background:rgba(59,130,246,.98);}
+        .lbtn--ghost{background:transparent;}
+        .lbtn--sm{padding:7px 10px;font-size:12px;border-radius:11px;}
+        .lbtn--wide{padding:10px 14px;font-weight:800;}
+
+        .pill{display:inline-flex;align-items:center;gap:6px;padding:6px 10px;border-radius:999px;font-size:12px;
+            border:1px solid rgba(255,255,255,.10);background:rgba(255,255,255,.06);}
+        .pill--ok{border-color:rgba(34,197,94,.35);background:rgba(34,197,94,.12);}
+        .pill--bad{border-color:rgba(244,63,94,.35);background:rgba(244,63,94,.10);}
+        .pill--warn{border-color:rgba(245,158,11,.35);background:rgba(245,158,11,.12);}
+        .pill--muted{opacity:.9;}
+
+        .mono{padding:4px 8px;border-radius:10px;background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.10);
+            font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,monospace;font-size:12px;}
+        .row-disabled{opacity:.70;}
+        .table td{vertical-align:top;}
+        .clip{max-width:520px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:inline-block;vertical-align:bottom;}
+    </style>
+@endpush
+
+@section('content')
+    @php
+        // 컨트롤러에서 templates 로 내려오든, page 로 내려오든 호환
+        $page = $page ?? ($templates ?? null);
+        $filters = $filters ?? [];
+
+        $field = (string)($filters['field'] ?? 'subject');
+        $q = (string)($filters['q'] ?? '');
+    @endphp
+
+    <div class="a-card" style="padding:16px; margin-bottom:16px;">
+        <div class="bar">
+            <div class="bar__left">
+                <div class="t">공지사항</div>
+                <div class="a-muted d">공지사항(상단공지/숨김/첨부파일)을 관리합니다.</div>
+            </div>
+
+            <div class="bar__right">
+                <a class="lbtn lbtn--primary lbtn--wide"
+                   href="{{ route('admin.notice.create', request()->query()) }}">
+                    + 공지 등록
+                </a>
+
+                <form method="GET" action="{{ route('admin.notice.index') }}" class="filters">
+                    <div>
+                        <select class="a-input st" name="field">
+                            <option value="subject" {{ $field==='subject' ? 'selected' : '' }}>제목</option>
+                            <option value="content" {{ $field==='content' ? 'selected' : '' }}>내용</option>
+                        </select>
+                    </div>
+
+                    <div>
+                        <input class="a-input q" name="q" value="{{ $q }}" placeholder="검색어 입력">
+                    </div>
+
+                    <div style="display:flex; gap:8px; align-items:flex-end;">
+                        <button class="lbtn lbtn--ghost" type="submit">검색</button>
+                        <a class="lbtn lbtn--ghost" href="{{ route('admin.notice.index') }}">초기화</a>
+                    </div>
+                </form>
+            </div>
+        </div>
+    </div>
+
+    <div class="a-card" style="padding:16px;">
+        <div class="a-muted" style="margin-bottom:10px;">총 <b>{{ $page?->total() ?? 0 }}</b>건</div>
+
+        <div style="overflow:auto;">
+            <table class="a-table table" style="width:100%; min-width:1100px;">
+                <thead>
+                <tr>
+                    <th style="width:80px;">NO</th>
+                    <th>제목</th>
+                    <th style="width:140px;">상태</th>
+                    <th style="width:140px;">공지</th>
+                    <th style="width:170px;">등록일시</th>
+                    <th style="width:80px;">hit</th>
+                    <th style="width:90px;">관리</th>
+                </tr>
+                </thead>
+                <tbody>
+                @php
+                    $total = $page?->total() ?? 0;
+                    $perPage = $page?->perPage() ?? 15;
+                    $curPage = $page?->currentPage() ?? 1;
+                    $no = $total - (($curPage - 1) * $perPage);
+                @endphp
+
+                @forelse($page as $it)
+                    @php
+                        $isHidden = (($it->hiding ?? 'N') === 'Y');     // Y=숨김
+                        $isPinned = ((int)($it->first_sign ?? 0) > 0);  // >0=공지
+                    @endphp
+                    <tr class="{{ $isHidden ? 'row-disabled' : '' }}">
+                        <td class="a-muted">{{ $no }}</td>
+
+                        <td>
+                            <div style="display:flex; gap:8px; align-items:center;">
+                                @if($isPinned)
+                                    <span class="pill pill--ok">● 공지</span>
+                                @endif
+                                @if($isHidden)
+                                    <span class="pill pill--bad">● 숨김</span>
+                                @endif
+                                <span class="clip">{{ $it->subject ?? '-' }}</span>
+                            </div>
+                        </td>
+
+                        <td>
+                            @if($isHidden)
+                                <span class="pill pill--bad">● 숨김</span>
+                            @else
+                                <span class="pill pill--ok">● 노출</span>
+                            @endif
+                        </td>
+
+                        <td>
+                            @if($isPinned)
+                                <span class="pill pill--ok">On</span>
+                            @else
+                                <span class="pill pill--muted">Off</span>
+                            @endif
+                        </td>
+
+                        <td class="a-muted">{{ $it->regdate ?? '-' }}</td>
+                        <td class="a-muted" style="text-align:center;">{{ $it->hit ?? 0 }}</td>
+
+                        <td style="text-align:right;">
+                            <a class="lbtn lbtn--ghost lbtn--sm"
+                               href="{{ route('admin.notice.edit', ['id'=>(int)$it->seq] + request()->query()) }}">
+                                보기
+                            </a>
+                        </td>
+                    </tr>
+                    @php $no--; @endphp
+                @empty
+                    <tr><td colspan="7" class="a-muted" style="padding:18px;">데이터가 없습니다.</td></tr>
+                @endforelse
+                </tbody>
+            </table>
+        </div>
+
+        <div style="margin-top:12px;">
+            {{ $templates->onEachSide(1)->links('vendor.pagination.admin') }}
+        </div>
+    </div>
+@endsection
diff --git a/resources/views/admin/partials/sidebar.blade.php b/resources/views/admin/partials/sidebar.blade.php
index 355baa5..7ceaaf1 100644
--- a/resources/views/admin/partials/sidebar.blade.php
+++ b/resources/views/admin/partials/sidebar.blade.php
@@ -14,6 +14,15 @@
           ['label' => '관리자 계정 관리', 'route' => 'admin.admins.index' ,'roles' => ['super_admin']],
         ],
       ],
+      [
+        'title' => '회원/정책',
+        'items' => [
+          ['label' => '회원 관리', 'route' => 'admin.members.index','roles' => ['super_admin','support']],
+          ['label' => '회원가입 필터 설정', 'route' => 'admin.signup-filter.index','roles' => ['super_admin','support']],
+          ['label' => '블랙리스트/제재', 'route' => 'admin.sanctions.index','roles' => ['super_admin','support']],
+          ['label' => '마케팅 수신동의', 'route' => 'admin.marketing.index','roles' => ['super_admin','support']],
+        ],
+      ],
       [
         'title' => 'SMS 관리',
         'items' => [
@@ -34,9 +43,7 @@
         'title' => '고객지원',
         'items' => [
           ['label' => '공지사항', 'route' => 'admin.notice.index','roles' => ['super_admin','support']],
-          ['label' => '1:1 문의', 'route' => 'admin.inquiry.index','roles' => ['super_admin','support']],
-          ['label' => 'FAQ 코드 관리', 'route' => 'admin.faqcodes.index','roles' => ['super_admin','support']],
-          ['label' => 'QnA 코드 관리', 'route' => 'admin.qnacodes.index','roles' => ['super_admin','support']],
+          ['label' => '1:1 문의', 'route' => 'admin.qna.index','roles' => ['super_admin','support']],
         ],
       ],
       [
@@ -66,15 +73,6 @@
           ['label' => '환불/취소 내역', 'route' => 'admin.refunds.index','roles' => ['super_admin','finance']],
         ],
       ],
-      [
-        'title' => '회원/정책',
-        'items' => [
-          ['label' => '회원 관리', 'route' => 'admin.members.index','roles' => ['super_admin','support']],
-          ['label' => '회원가입 필터 설정', 'route' => 'admin.signup-filter.index','roles' => ['super_admin','support']],
-          ['label' => '블랙리스트/제재', 'route' => 'admin.sanctions.index','roles' => ['super_admin','support']],
-          ['label' => '마케팅 수신동의', 'route' => 'admin.marketing.index','roles' => ['super_admin','support']],
-        ],
-      ],
       [
         'title' => '시스템 로그',
         'items' => [
diff --git a/resources/views/admin/qna/index.blade.php b/resources/views/admin/qna/index.blade.php
new file mode 100644
index 0000000..bad8976
--- /dev/null
+++ b/resources/views/admin/qna/index.blade.php
@@ -0,0 +1,209 @@
+{{-- resources/views/admin/qna/index.blade.php --}}
+
+@extends('admin.layouts.app')
+
+@section('title', '1:1 문의')
+@section('page_title', '1:1 문의')
+@section('page_desc', '접수/분배/처리/보류/완료 상태를 관리합니다.')
+@section('content_class', 'a-content--full')
+
+@push('head')
+    <style>
+        /* qna index only - match notice/admins */
+        .bar{display:flex;justify-content:space-between;align-items:flex-end;gap:12px;flex-wrap:wrap;}
+        .bar__left .t{font-weight:900;font-size:16px;}
+        .bar__left .d{font-size:12px;margin-top:4px;}
+        .bar__right{display:flex;gap:10px;flex-wrap:wrap;align-items:flex-end;}
+
+        .filters{display:flex;gap:8px;flex-wrap:wrap;align-items:flex-end;}
+        .filters .w120{width:120px;}
+        .filters .w160{width:160px;}
+        .filters .w220{width:220px;}
+
+        .lbtn{padding:8px 12px;font-size:13px;border-radius:12px;line-height:1.1;text-decoration:none;display:inline-flex;align-items:center;justify-content:center;gap:6px;
+            border:1px solid rgba(255,255,255,.10);background:rgba(255,255,255,.06);color:inherit;cursor:pointer;}
+        .lbtn:hover{background:rgba(255,255,255,.10);text-decoration:none;}
+        .lbtn--ghost{background:transparent;}
+        .lbtn--sm{padding:7px 10px;font-size:12px;border-radius:11px;}
+        .lbtn--primary{background:rgba(59,130,246,.88);border-color:rgba(59,130,246,.95);color:#fff;}
+        .lbtn--primary:hover{background:rgba(59,130,246,.98);}
+
+        .pill{display:inline-flex;align-items:center;gap:6px;padding:6px 10px;border-radius:999px;font-size:12px;
+            border:1px solid rgba(255,255,255,.10);background:rgba(255,255,255,.06);}
+        .pill--ok{border-color:rgba(34,197,94,.35);background:rgba(34,197,94,.12);}
+        .pill--bad{border-color:rgba(244,63,94,.35);background:rgba(244,63,94,.10);}
+        .pill--warn{border-color:rgba(245,158,11,.35);background:rgba(245,158,11,.12);}
+        .pill--muted{opacity:.9;}
+
+        .mono{padding:4px 8px;border-radius:10px;background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.10);
+            font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,monospace;font-size:12px;}
+        .td-muted{opacity:.85;font-size:12px;}
+        .clip{max-width:520px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:inline-block;vertical-align:bottom;}
+        .row-mine{background:rgba(59,130,246,.06);}
+        .table td{vertical-align:top;}
+    </style>
+@endpush
+
+@section('content')
+    @php
+        $filters = $filters ?? [];
+        $curYear = (int)date('Y');
+        $selectedYear = (int)($filters['year'] ?? $year ?? $curYear);
+        if ($selectedYear < 2018 || $selectedYear > $curYear) $selectedYear = $curYear;
+
+        $qType = (string)($filters['q_type'] ?? 'title');
+        $q = (string)($filters['q'] ?? '');
+        $enquiryCode = (string)($filters['enquiry_code'] ?? '');
+        $state = (string)($filters['state'] ?? '');
+        $dateFrom = (string)($filters['date_from'] ?? '');
+        $dateTo = (string)($filters['date_to'] ?? '');
+        $myWork = !empty($filters['my_work']);
+
+        $meAdminId = (int) auth('admin')->id();
+
+        $total = (is_object($rows ?? null) && method_exists($rows, 'total')) ? (int)$rows->total() : (int)($rows?->count() ?? 0);
+        $perPage = (int)($rows?->perPage() ?? 20);
+        $curPage = (int)($rows?->currentPage() ?? 1);
+        $no = $total > 0 ? ($total - (($curPage - 1) * $perPage)) : 0;
+    @endphp
+
+    <div class="a-card" style="padding:16px; margin-bottom:16px;">
+        <div class="bar">
+            <div class="bar__left">
+                <div class="t">1:1 문의</div>
+                <div class="a-muted d">접수/분배/처리/보류/완료 상태를 관리합니다.</div>
+            </div>
+
+            <div class="bar__right">
+                <form method="GET" action="{{ route('admin.qna.index') }}" class="filters">
+                    <select class="a-input w120" name="year">
+                        @for($y = $curYear; $y >= 2018; $y--)
+                            <option value="{{ $y }}" {{ $selectedYear === $y ? 'selected' : '' }}>{{ $y }}</option>
+                        @endfor
+                    </select>
+
+                    <select class="a-input w160" name="enquiry_code">
+                        <option value="">접수분류(전체)</option>
+                        @foreach($categories as $c)
+                            <option value="{{ $c['num'] }}" @selected((string)$enquiryCode === (string)$c['num'])>
+                                {{ $c['label'] }}
+                            </option>
+                        @endforeach
+                    </select>
+
+                    <select class="a-input w160" name="state">
+                        <option value="">처리상태(전체)</option>
+                        @foreach($stateLabels as $k=>$v)
+                            <option value="{{ $k }}" @selected((string)$state === (string)$k)>{{ $v[0] }}</option>
+                        @endforeach
+                    </select>
+
+                    <select class="a-input w160" name="q_type">
+                        <option value="title" @selected($qType==='title')>제목</option>
+                        <option value="member_no" @selected($qType==='member_no')>회원번호</option>
+                        <option value="member_email" @selected($qType==='member_email')>회원이메일</option>
+                        <option value="admin_email" @selected($qType==='admin_email')>관리자이메일</option>
+                    </select>
+
+                    <input class="a-input w220" name="q" value="{{ $q }}" placeholder="검색어">
+
+                    <input class="a-input w160" type="date" name="date_from" value="{{ $dateFrom }}">
+                    <input class="a-input w160" type="date" name="date_to" value="{{ $dateTo }}">
+
+                    <label class="a-check" style="margin:0;">
+                        <input type="checkbox" name="my_work" value="1" {{ $myWork ? 'checked':'' }}>
+                        <span>내업무</span>
+                    </label>
+
+                    <div style="display:flex; gap:8px; align-items:flex-end;">
+                        <button class="lbtn lbtn--ghost" type="submit">검색</button>
+                        <a class="lbtn lbtn--ghost" href="{{ route('admin.qna.index') }}">초기화</a>
+                    </div>
+                </form>
+            </div>
+        </div>
+    </div>
+
+    <div class="a-card" style="padding:16px;">
+        <div class="a-muted" style="margin-bottom:10px;">총 <b>{{ $total }}</b>건</div>
+
+        <div style="overflow:auto;">
+            <table class="a-table table" style="width:100%; min-width:1300px;">
+                <thead>
+                <tr>
+                    <th style="width:80px;">NO</th>
+                    <th style="width:110px;">SEQ</th>
+                    <th style="width:140px;">상태</th>
+                    <th style="width:160px;">분류</th>
+                    <th>제목</th>
+                    <th style="width:120px;">회신</th>
+                    <th style="width:120px;">회원</th>
+                    <th style="width:180px;">등록일시</th>
+                    <th style="width:130px;">배정자</th>
+                    <th style="width:90px;">관리</th>
+                </tr>
+                </thead>
+                <tbody>
+                @forelse($rows as $r)
+                    @php
+                        $st = (string)($r->state ?? '');
+                        $stLabel = $stateLabels[$st][0] ?? ($st ?: '-');
+                        $stCls = $stateLabels[$st][1] ?? 'pill--muted';
+
+                        $rt = (string)($r->return_type ?? '');
+                        $rtLabel = in_array($rt, ['phone','sms'], true) ? 'SMS' : ($rt === 'email' ? 'MAIL' : '-');
+                        $rtCls = $rtLabel === 'SMS' ? 'pill--warn' : ($rtLabel === 'MAIL' ? 'pill--ok' : 'pill--muted');
+
+                        $catLabel = $categoriesMap[(int)($r->enquiry_code ?? 0)]['label'] ?? ((string)($r->enquiry_code ?? '-') ?: '-');
+
+                        $assignedAdmin = (int)($r->answer_admin_num ?? 0);
+                        $isMine = ($assignedAdmin > 0 && $assignedAdmin === $meAdminId);
+
+                        $showUrl = route('admin.qna.show', ['seq'=>(int)$r->seq, 'year'=>$selectedYear] + request()->query());
+                    @endphp
+
+                    <tr class="{{ $isMine ? 'row-mine' : '' }}">
+                        <td class="a-muted">{{ $no > 0 ? $no : '-' }}</td>
+                        <td><span class="mono">#{{ (int)$r->seq }}</span></td>
+                        <td><span class="pill {{ $stCls }}">● {{ $stLabel }}</span></td>
+                        <td class="td-muted">{{ $catLabel }}</td>
+                        <td>
+                            <a href="{{ $showUrl }}" style="text-decoration:none; color:inherit;">
+                                <div style="display:flex; gap:8px; align-items:center;">
+                                    <span class="clip" style="font-weight:900;">{{ $r->enquiry_title ?? '-' }}</span>
+                                </div>
+                            </a>
+                        </td>
+                        <td><span class="pill {{ $rtCls }}">{{ $rtLabel }}</span></td>
+                        <td class="td-muted"><span class="mono">{{ (int)($r->member_num ?? 0) }}</span></td>
+                        <td class="td-muted">{{ $r->regdate ?? '-' }}</td>
+                        <td class="td-muted">
+                            @if($assignedAdmin > 0)
+                                <span class="mono">{{ $assignedAdmin }}</span>
+                                @if($isMine)
+                                    <span class="pill pill--ok" style="margin-left:6px;">ME</span>
+                                @endif
+                            @else
+                                -
+                            @endif
+                        </td>
+                        <td style="text-align:right;">
+                            <a class="lbtn lbtn--ghost lbtn--sm" href="{{ $showUrl }}">보기</a>
+                        </td>
+                    </tr>
+
+                    @php if ($no > 0) $no--; @endphp
+                @empty
+                    {{-- ✅ 컬럼 수(10) 맞춰서 UI 깨짐 방지 --}}
+                    <tr><td colspan="10" class="a-muted" style="padding:16px;">데이터가 없습니다.</td></tr>
+                @endforelse
+                </tbody>
+            </table>
+        </div>
+
+        <div style="margin-top:12px;">
+            {{-- ✅ 공지사항과 동일한 커스텀 페이징 + 쿼리 유지 --}}
+            {{ $rows->onEachSide(1)->links('vendor.pagination.admin') }}
+        </div>
+    </div>
+@endsection
diff --git a/resources/views/admin/qna/show.blade.php b/resources/views/admin/qna/show.blade.php
new file mode 100644
index 0000000..e4a58a4
--- /dev/null
+++ b/resources/views/admin/qna/show.blade.php
@@ -0,0 +1,271 @@
+@extends('admin.layouts.app')
+
+@section('title', '1:1 문의 상세')
+@section('page_title', '1:1 문의 상세')
+@section('page_desc', '업무 배정/처리/보류/완료 및 답변 발송')
+
+@push('head')
+    <style>
+        .lbtn{padding:8px 12px;font-size:13px;border-radius:12px;line-height:1.1;text-decoration:none;display:inline-flex;align-items:center;justify-content:center;gap:6px;
+            border:1px solid rgba(255,255,255,.10);background:rgba(255,255,255,.06);color:inherit;cursor:pointer;}
+        .lbtn:hover{background:rgba(255,255,255,.10);text-decoration:none;}
+        .lbtn--primary{background:rgba(59,130,246,.88);border-color:rgba(59,130,246,.95);color:#fff;}
+        .lbtn--primary:hover{background:rgba(59,130,246,.98);}
+        .lbtn--danger{background:rgba(244,63,94,.88);border-color:rgba(244,63,94,.95);color:#fff;}
+        .lbtn--danger:hover{background:rgba(244,63,94,.98);}
+        .lbtn--warn{background:rgba(245,158,11,.88);border-color:rgba(245,158,11,.95);color:#fff;}
+        .lbtn--warn:hover{background:rgba(245,158,11,.98);}
+        .lbtn--ghost{background:transparent;}
+        .pill{display:inline-flex;align-items:center;gap:6px;padding:6px 10px;border-radius:999px;font-size:12px;
+            border:1px solid rgba(255,255,255,.10);background:rgba(255,255,255,.06);}
+        .pill--ok{border-color:rgba(34,197,94,.35);background:rgba(34,197,94,.12);}
+        .pill--warn{border-color:rgba(245,158,11,.35);background:rgba(245,158,11,.12);}
+        .pill--muted{opacity:.9;}
+        .mono{padding:4px 8px;border-radius:10px;background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.10);
+            font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,monospace;font-size:12px;}
+        .wrap{max-width:1200px;}
+        .grid{display:grid;grid-template-columns:1fr;gap:12px;}
+        @media (min-width: 1100px){ .grid{grid-template-columns: 1fr 1fr;} }
+        .actionsTop{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap;align-items:center;}
+        .actionsRight{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-left:auto;}
+        .sectionTitle{font-weight:900;margin-bottom:8px;}
+    </style>
+@endpush
+
+@section('content')
+    @php
+        $st = (string)$row->state;
+        $stLabel = $stateLabels[$st][0] ?? $st;
+        $stCls = $stateLabels[$st][1] ?? 'pill--muted';
+    @endphp
+
+    <div class="a-card wrap" style="padding:16px; margin-bottom:16px;">
+        <div class="actionsTop">
+            <div>
+                <div class="a-muted" style="font-size:12px;">접수분류 / 처리상태</div>
+                <div style="display:flex; align-items:center; gap:10px; margin-top:6px; flex-wrap:wrap;">
+                    <span class="pill pill--muted">{{ $row->enquiry_code ?? '-' }}</span>
+                    <span class="pill {{ $stCls }}">● {{ $stLabel }}</span>
+                    <span class="mono">#{{ (int)$row->seq }} / year {{ (int)$year }}</span>
+                </div>
+            </div>
+
+            <div class="actionsRight">
+                <a class="lbtn lbtn--ghost" href="{{ route('admin.qna.index', request()->only(['year','enquiry_code','state','q','q_type','date_from','date_to','my_work','page'])) }}">← 목록</a>
+
+                @if($actions['can_assign'])
+                    <form method="POST" action="{{ route('admin.qna.assign',['seq'=>$row->seq,'year'=>$year]) }}">
+                        @csrf
+                        <button class="lbtn lbtn--primary" type="submit">내 업무로 배정</button>
+                    </form>
+                @endif
+
+                @if($actions['can_start'])
+                    <form method="POST" action="{{ route('admin.qna.start',['seq'=>$row->seq,'year'=>$year]) }}">
+                        @csrf
+                        <button class="lbtn lbtn--primary" type="submit">해당업무시작</button>
+                    </form>
+                @endif
+
+                @if($actions['can_return'])
+                    <form method="POST" action="{{ route('admin.qna.return',['seq'=>$row->seq,'year'=>$year]) }}" onsubmit="return confirm('업무를 반납할까요?');">
+                        @csrf
+                        <button class="lbtn lbtn--warn" type="submit">업무 반납하기</button>
+                    </form>
+                @endif
+
+                @if($actions['can_complete'])
+                    <form method="POST" action="{{ route('admin.qna.complete',['seq'=>$row->seq,'year'=>$year]) }}" onsubmit="return confirm('업무를 완료 처리할까요? (사용자에게 발송됩니다)');">
+                        @csrf
+                        <button class="lbtn lbtn--primary" type="submit">업무처리완료</button>
+                    </form>
+                @endif
+            </div>
+        </div>
+    </div>
+
+    <div class="wrap grid">
+
+        <div class="a-card" style="padding:16px;">
+            <div class="sectionTitle">제목</div>
+            <div style="font-weight:900;">{{ $row->enquiry_title }}</div>
+
+            <div style="margin-top:14px;">
+                <div class="sectionTitle">회원정보</div>
+                @if($member)
+                    <div class="a-muted" style="font-size:13px; line-height:1.7;">
+                        회원번호 : <b>{{ (int)$member->mem_no }}</b><br>
+                        이메일 : <b>{{ $member->email }}</b><br>
+                        성명 : <b>{{ $member->name }}</b><br>
+                        전화번호 : <b>{{ $member->cell_phone }}</b>
+                    </div>
+                @else
+                    <div class="a-muted">회원 정보를 찾을 수 없습니다.</div>
+                @endif
+            </div>
+
+            <div style="margin-top:18px;">
+                <div class="sectionTitle">내용</div>
+                <div class="a-input" style="min-height:110px; white-space:pre-wrap;">{{ $row->enquiry_content }}</div>
+            </div>
+
+            <div style="margin-top:18px;">
+                <div class="sectionTitle">관리자 답변</div>
+
+                @if($actions['can_answer'])
+                    <form method="POST" action="{{ route('admin.qna.answer.save',['seq'=>$row->seq,'year'=>$year]) }}">
+                        @csrf
+                        <textarea class="a-input" name="answer_content" rows="10" placeholder="관리자 답변을 입력해 주세요">{{ old('answer_content', $row->answer_content) }}</textarea>
+                        @error('answer_content') <div class="a-error">{{ $message }}</div> @enderror
+
+                        <div class="a-muted" style="margin-top:10px; font-size:12px;">
+                            SMS답변 (업무완료 시 SMS요청 회원에게 발송됩니다)
+                        </div>
+                        <textarea class="a-input" name="answer_sms" rows="3" maxlength="500">{{ old('answer_sms', $row->answer_sms ?? '[핀포유] 1:1 문의 답변이 등록되었습니다. 1:1문의내역에서 확인 가능합니다. 감사합니다') }}</textarea>
+                        @error('answer_sms') <div class="a-error">{{ $message }}</div> @enderror
+
+                        <div style="margin-top:10px; display:flex; gap:8px; justify-content:flex-end;">
+                            <button class="lbtn lbtn--primary" type="submit">저장</button>
+                        </div>
+                    </form>
+                @else
+                    <div class="a-input" style="min-height:110px; white-space:pre-wrap;">
+                        {{ $row->answer_content ?: '등록된 답변이 없습니다.' }}
+                    </div>
+
+                    <div class="a-muted" style="margin-top:8px; font-size:12px;">
+                        SMS: {{ $row->answer_sms ?: '-' }}
+                    </div>
+                @endif
+            </div>
+
+            @if($actions['can_postpone'])
+                <div style="margin-top:18px;">
+                    <div class="sectionTitle">업무 보류</div>
+                    <form method="POST" action="{{ route('admin.qna.postpone',['seq'=>$row->seq,'year'=>$year]) }}">
+                        @csrf
+                        <div style="display:flex; gap:8px; flex-wrap:wrap;">
+                            <select class="a-input" name="defer_code" style="width:160px;">
+                                <option value="">보류코드(선택)</option>
+                                @foreach($deferCodes as $c)
+                                    <option value="{{ $c['code'] }}">{{ $c['code'] }} · {{ $c['title'] }}</option>
+                                @endforeach
+                            </select>
+                            <input class="a-input" name="defer_comment" style="flex:1; min-width:240px;" placeholder="보류 사유를 입력해 주세요">
+                            <button class="lbtn lbtn--danger" type="submit" onclick="return confirm('업무를 보류할까요?');">업무 보류하기</button>
+                        </div>
+                        @error('defer_comment') <div class="a-error">{{ $message }}</div> @enderror
+                    </form>
+                </div>
+            @endif
+        </div>
+
+        <div class="a-card" style="padding:16px;">
+            <div class="sectionTitle">최근 구매기록(10건)</div>
+            @if($orders)
+                <div style="overflow:auto;">
+                    <table class="a-table">
+                        <thead>
+                        <tr>
+                            <th>주문</th>
+                            <th>상품</th>
+                            <th>금액</th>
+                            <th>결제일시</th>
+                            <th>상태</th>
+                        </tr>
+                        </thead>
+                        <tbody>
+                        @foreach($orders as $o)
+                            <tr>
+                                <td class="a-muted">{{ $o->order_no ?? ($o->seq ?? '-') }}</td>
+                                <td>{{ $o->product_name ?? '-' }}</td>
+                                <td class="a-muted">{{ $o->price ?? '-' }}</td>
+                                <td class="a-muted">{{ $o->regdate ?? '-' }}</td>
+                                <td class="a-muted">{{ $o->stat_pay ?? '-' }}</td>
+                            </tr>
+                        @endforeach
+                        </tbody>
+                    </table>
+                </div>
+            @else
+                <div class="a-muted">구매기록을 불러올 수 없습니다(테이블/컬럼 확인 필요).</div>
+            @endif
+
+            <div style="margin-top:18px;">
+                <div class="sectionTitle">변경이력</div>
+                @if($stateLog)
+                    <div style="overflow:auto;">
+                        <table class="a-table">
+                            <thead>
+                            <tr>
+                                <th style="width:140px;">처리자</th>
+                                <th style="width:80px;">전</th>
+                                <th style="width:80px;">후</th>
+                                <th>내용</th>
+                                <th style="width:160px;">일자</th>
+                            </tr>
+                            </thead>
+                            <tbody>
+                            @foreach($stateLog as $lg)
+                                @php
+                                    $aid = (int)($lg['admin_num'] ?? 0);
+                                    $a = $admins[$aid] ?? null;
+                                    $before = (string)($lg['state_before'] ?? '');
+                                    $after  = (string)($lg['state_after'] ?? '');
+                                @endphp
+                                <tr>
+                                    <td class="a-muted">
+                                        {{ $a ? ($a['name'].' ('.$a['email'].')') : ('admin#'.$aid) }}
+                                    </td>
+                                    <td class="a-muted">{{ $stateLabels[$before][0] ?? $before }}</td>
+                                    <td class="a-muted">{{ $stateLabels[$after][0] ?? $after }}</td>
+                                    <td>{{ $lg['why'] ?? '' }}</td>
+                                    <td class="a-muted">{{ $lg['when'] ?? '' }}</td>
+                                </tr>
+                            @endforeach
+                            </tbody>
+                        </table>
+                    </div>
+                @else
+                    <div class="a-muted">변경이력이 없습니다.</div>
+                @endif
+            </div>
+
+            <div style="margin-top:18px;">
+                <div class="sectionTitle">내부 메모</div>
+                <form method="POST" action="{{ route('admin.qna.memo.add',['seq'=>$row->seq,'year'=>$year]) }}">
+                    @csrf
+                    @php $canMemo = (bool)($actions['canMemo'] ?? false); @endphp
+
+                    <textarea class="a-input" name="memo" rows="3"
+                              {{ $canMemo ? '' : 'disabled' }}
+                              placeholder="{{ $canMemo ? '내부 메모를 입력하세요' : '업무 배정 후(내 업무일 때) 메모 작성이 가능합니다.' }}"></textarea>
+
+                    <button class="lbtn lbtn--primary" type="submit" {{ $canMemo ? '' : 'disabled' }}>
+                        메모 저장
+                    </button>
+                </form>
+
+                @if($memoLog)
+                    <div style="margin-top:10px; display:flex; flex-direction:column; gap:8px;">
+                        @foreach($memoLog as $m)
+                            @php
+                                $aid = (int)($m['admin_num'] ?? 0);
+                                $a = $admins[$aid] ?? null;
+                            @endphp
+                            <div class="a-card" style="padding:10px;">
+                                <div class="a-muted" style="font-size:12px;">
+                                    {{ $a ? ($a['name'].' ('.$a['email'].')') : ('admin#'.$aid) }}
+                                    · {{ $m['when'] ?? '' }}
+                                </div>
+                                <div style="margin-top:4px; white-space:pre-wrap;">{{ $m['memo'] ?? '' }}</div>
+                            </div>
+                        @endforeach
+                    </div>
+                @endif
+            </div>
+
+        </div>
+
+    </div>
+@endsection
diff --git a/resources/views/mail/admin/qna_adminreturn.blade.php b/resources/views/mail/admin/qna_adminreturn.blade.php
new file mode 100644
index 0000000..e753d60
--- /dev/null
+++ b/resources/views/mail/admin/qna_adminreturn.blade.php
@@ -0,0 +1,96 @@
+@extends('mail.layouts.base')
+
+@section('content')
+    @php
+        // 안전하게 기본값 처리 (undefined 방지)
+        $title = $title ?? '[PIN FOR YOU] 1:1 문의 답변 안내';
+
+        $memNo = $mem_no ?? ($member_num ?? '-');
+        $qnaId = $qna_id ?? ($qna_seq ?? '-');
+        $year  = $year ?? null;
+
+        $enquiryTitle   = $enquiry_title ?? '-';
+        $enquiryCode    = $enquiry_code ?? '-';
+        $returnType     = $return_type ?? '-';
+        $regdate        = $regdate ?? '-';
+        $completedAt    = $completed_at ?? '-';
+
+        $enquiryContent = $enquiry_content ?? '-';
+        $answerContent  = $answer_content ?? '-';
+
+        // 버튼 링크(선택)
+        $siteUrl = $siteUrl ?? config('app.url');
+        $accent  = $accent ?? '#E4574B';
+
+        // 외부에서 userUrl/qnaUrl을 넘겨주면 우선 사용
+        $qnaUrl = $qnaUrl ?? ($userUrl ?? '');
+
+        // 아무것도 안 넘어오면 최소한 사이트 홈이라도
+        if ($qnaUrl === '' && $siteUrl !== '') {
+            $qnaUrl = $siteUrl;
+        }
+    @endphp
+
+    <div style="font-family:Apple SD Gothic Neo,Malgun Gothic,Segoe UI,Arial,sans-serif;color:#101828;">
+        <div style="font-size:18px;font-weight:800;letter-spacing:-.2px;">
+            {{ $title }}
+        </div>
+        <div style="height:10px"></div>
+
+        <div style="font-size:13px;line-height:1.8;color:#344054;">
+            고객님의 1:1 문의에 대한 답변이 등록되었습니다.<br>
+            아래 내용을 확인해 주세요.
+        </div>
+
+        <div style="height:12px"></div>
+
+        <div style="background:#F2F4F7;border:1px solid #EAECF0;border-radius:14px;padding:14px 14px;">
+            <div style="font-size:13px;line-height:1.9;color:#101828;">
+                <div><span style="color:#667085;">문의번호</span> : <strong>{{ $qnaId }}</strong></div>
+                <div><span style="color:#667085;">제목</span> : <strong>{{ $enquiryTitle }}</strong></div>
+                <div><span style="color:#667085;">문의등록</span> : {{ $regdate }}</div>
+            </div>
+        </div>
+
+        <div style="height:14px"></div>
+
+        <div style="font-size:12px;line-height:1.7;color:#667085;">
+            문의 내용
+        </div>
+        <div style="height:8px"></div>
+
+        <div style="background:#FFFFFF;border:1px solid #EAECF0;border-radius:14px;padding:14px 14px;">
+            <div style="font-size:13px;line-height:1.8;color:#101828;white-space:pre-wrap;word-break:break-word;">
+                {{ $enquiryContent }}
+            </div>
+        </div>
+
+        <div style="height:14px"></div>
+
+        <div style="font-size:12px;line-height:1.7;color:#667085;">
+            답변 내용
+        </div>
+        <div style="height:8px"></div>
+
+        <div style="background:#FFFFFF;border:1px solid #EAECF0;border-radius:14px;padding:14px 14px;">
+            <div style="font-size:13px;line-height:1.8;color:#101828;white-space:pre-wrap;word-break:break-word;">
+                {{ $answerContent }}
+            </div>
+        </div>
+
+        @if(!empty($qnaUrl))
+            <div style="height:16px"></div>
+            <a href="{{ $qnaUrl }}"
+               style="display:inline-block;background:{{ $accent }};color:#fff;text-decoration:none;
+                  font-size:13px;font-weight:700;padding:10px 14px;border-radius:12px;">
+                사이트에서 확인하기
+            </a>
+        @endif
+
+        <div style="height:14px"></div>
+
+        <div style="font-size:12px;line-height:1.7;color:#667085;">
+            이 메일은 시스템 알림입니다.
+        </div>
+    </div>
+@endsection
diff --git a/resources/views/web/cs/notice/show.blade.php b/resources/views/web/cs/notice/show.blade.php
index eb28f80..fa0e88e 100644
--- a/resources/views/web/cs/notice/show.blade.php
+++ b/resources/views/web/cs/notice/show.blade.php
@@ -61,15 +61,17 @@
                 @endphp
 
                 @if($link1 || $link2 || $notice->file_01 || $notice->file_02)
-                    <div class="nv-attach nv-attach--inbox">
-                        <div class="nv-attach-title">첨부 / 관련 링크</div>
+                    <section class="nv-resources" aria-label="첨부 및 관련 링크">
+                        <div class="nv-resources__head">
+                            <div class="nv-resources__title">첨부 / 링크</div>
+                            <div class="nv-resources__desc">필요한 자료를 빠르게 열어보세요.</div>
+                        </div>
 
-                        <div class="nv-attach-list">
+                        <div class="nv-resources__grid">
 
                             @if($notice->file_01)
                                 <a class="nv-attach-item"
-                                   href="{{ $notice->file_01 }}"
-                                   download="{{ $file1 ?? '' }}">
+                                   href="{{ route('web.cs.notice.file', ['seq' => $notice->seq, 'slot' => 1]) }}">
                                     <span class="nv-attach-name">{{ $file1 }}</span>
                                     <span class="nv-attach-action">다운로드</span>
                                 </a>
@@ -77,36 +79,37 @@
 
                             @if($notice->file_02)
                                 <a class="nv-attach-item"
-                                   href="{{ $notice->file_02 }}"
-                                   download="{{ $file2 ?? '' }}">
+                                   href="{{ route('web.cs.notice.file', ['seq' => $notice->seq, 'slot' => 2]) }}">
                                     <span class="nv-attach-name">{{ $file2 }}</span>
                                     <span class="nv-attach-action">다운로드</span>
                                 </a>
                             @endif
 
                             @if($link1)
-                                <a class="nv-attach-item"
-                                   href="{{ $link1 }}"
-                                   target="_blank" rel="noopener">
-                                    <span class="nv-attach-name">관련 링크 1</span>
-                                    <span class="nv-attach-action">열기</span>
+                                <a class="nv-item" href="{{ $link1 }}" target="_blank" rel="noopener">
+                                    <div class="nv-item__left">
+                                        <span class="nv-badge nv-badge--link">LINK</span>
+                                        <span class="nv-item__name">관련 링크 1</span>
+                                    </div>
+                                    <span class="nv-item__right">열기 →</span>
                                 </a>
                             @endif
 
                             @if($link2)
-                                <a class="nv-attach-item"
-                                   href="{{ $link2 }}"
-                                   target="_blank" rel="noopener">
-                                    <span class="nv-attach-name">관련 링크 2</span>
-                                    <span class="nv-attach-action">열기</span>
+                                <a class="nv-item" href="{{ $link2 }}" target="_blank" rel="noopener">
+                                    <div class="nv-item__left">
+                                        <span class="nv-badge nv-badge--link">LINK</span>
+                                        <span class="nv-item__name">관련 링크 2</span>
+                                    </div>
+                                    <span class="nv-item__right">열기 →</span>
                                 </a>
                             @endif
 
                         </div>
-                    </div>
+                    </section>
                 @endif
 
-                {{-- ✅ 박스 안에서 하단 네비(이전/다음/목록) --}}
+                {{--  박스 안에서 하단 네비(이전/다음/목록) --}}
                 <nav class="nv-actions nv-actions--webonly" aria-label="공지 네비게이션">
                     @if($prev)
                         <a class="nv-action nv-action--prev"
diff --git a/routes/admin.php b/routes/admin.php
index 58c8995..d1e7a91 100644
--- a/routes/admin.php
+++ b/routes/admin.php
@@ -9,6 +9,8 @@ use App\Http\Controllers\Admin\Sms\AdminSmsTemplateController;
 use App\Http\Controllers\Admin\Mail\AdminMailController;
 use App\Http\Controllers\Admin\Mail\AdminMailLogController;
 use App\Http\Controllers\Admin\Mail\AdminMailTemplateController;
+use App\Http\Controllers\Admin\Notice\AdminNoticeController;
+use App\Http\Controllers\Admin\Qna\AdminQnaController;
 use Illuminate\Support\Facades\Route;
 
 Route::middleware(['web'])->group(function () {
@@ -136,6 +138,50 @@ Route::middleware(['web'])->group(function () {
             Route::post('/preview', [AdminMailController::class, 'preview'])->name('admin.mail.preview');
         });
 
+        Route::prefix('/notice')
+            ->name('admin.notice.')
+            ->middleware('admin.role:super_admin,support')
+            ->group(function () {
+                Route::get('/', [AdminNoticeController::class, 'index'])->name('index');
+                Route::get('/create', [AdminNoticeController::class, 'create'])->name('create');
+                Route::post('/', [AdminNoticeController::class, 'store'])->name('store');
+
+                Route::get('/{id}', [AdminNoticeController::class, 'edit'])
+                    ->whereNumber('id')
+                    ->name('edit');
+
+                Route::put('/{id}', [AdminNoticeController::class, 'update'])
+                    ->whereNumber('id')
+                    ->name('update');
+
+                Route::delete('/{id}', [AdminNoticeController::class, 'destroy'])
+                    ->whereNumber('id')
+                    ->name('destroy');
+
+                // 첨부파일 다운로드 (slot: 1|2)
+                Route::get('/{id}/file/{slot}', [AdminNoticeController::class, 'download'])
+                    ->whereNumber('id')
+                    ->whereIn('slot', ['1', '2'])
+                    ->name('file');
+            });
+
+        Route::prefix('qna')->name('admin.qna.')->group(function () {
+            Route::get('/', [AdminQnaController::class, 'index'])->name('index');
+            Route::get('/{seq}', [AdminQnaController::class, 'show'])->name('show');
+
+            // 업무 액션
+            Route::post('/{seq}/assign', [AdminQnaController::class, 'assignToMe'])->name('assign');
+            Route::post('/{seq}/start', [AdminQnaController::class, 'startWork'])->name('start');
+            Route::post('/{seq}/return', [AdminQnaController::class, 'returnWork'])->name('return');
+            Route::post('/{seq}/postpone', [AdminQnaController::class, 'postponeWork'])->name('postpone');
+            Route::post('/{seq}/answer', [AdminQnaController::class, 'saveAnswer'])->name('answer.save');
+            Route::post('/{seq}/complete', [AdminQnaController::class, 'completeWork'])->name('complete');
+
+            // 내부 메모(선택)
+            Route::post('/{seq}/memo', [AdminQnaController::class, 'addMemo'])->name('memo.add');
+        });
+
+
         /**
          * 아래는 메뉴는 있지만 실제 라우트/컨트롤러가 아직 없으니,
          * 구현 시점에만 같은 패턴으로 그룹에 admin.role 을 붙이면 됨.
diff --git a/routes/web.php b/routes/web.php
index 1c403fa..d93a0f2 100644
--- a/routes/web.php
+++ b/routes/web.php
@@ -23,6 +23,11 @@ Route::view('/', 'web.home')->name('web.home');
 Route::prefix('cs')->name('web.cs.')->group(function () {
     Route::get('/notice', [NoticeController::class, 'index'])->name('notice.index');
     Route::get('/notice/{seq}', [NoticeController::class, 'show'])->whereNumber('seq')->name('notice.show');
+    Route::get('/notice/{seq}/file/{slot}', [NoticeController::class, 'download'])
+        ->whereNumber('seq')
+        ->whereIn('slot', ['1','2'])
+        ->name('notice.file');
+
     Route::view('faq',    'web.cs.faq.index')->name('faq.index');
     Route::view('kakao',  'web.cs.kakao.index')->name('kakao.index');
     Route::middleware('legacy.auth')->group(function () {